Bilingual Consumer Affairs Representative

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and team work. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package; we offer health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.

We have an immediate opening for a hybrid (Monday - Thursday in office / Friday remote) Bilingual Consumer Affairs Representative at our Southern Pines, NC facility or our Corporate office in Glen Allen, VA. This position is a salaried, overtime eligible, office environment, Monday - Friday 8:00 AM - 5:00 PM role. This position is the first line of communication to our customers.

Responsibilities of the position include:

Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center

Requirements of the position include:

• Must be bilingual (English/French)
• Six months customer service experience
• High School diploma or equivalent
• Excellent verbal and written communication skills
• Computer skills with experience in data entry, e-mail and the internet preferred
• The ability to work well in a fast-paced team environment

Our employees enjoy working in a tobacco-free and drug-free environment. We do not consider candidates who use tobacco products. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .