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in Hershey, PA

Hours Full-time
Location Hershey, Pennsylvania

About this job

"For Internal applicants, the Internal posting period for this position is 5/15/2023 through 5/22/2023."

Serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods.

Job Functions (Items marked with an asterisk are essential functions of this position):

  • Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each items origin, taste and preparation methods; communicate guests' orders including any specials needs or requests to the kitchen using the point-of-sales system; coordinate food timings; check completed kitchen orders with the guests' original order; transport items to the guests' table in a timely manner to ensure proper food quality. *
  • Anticipate guests' needs, ascertain satisfaction, offer suggestions, respond urgently and appropriately to guests concerns and requests.*
  • Properly and accurately close guests checks, process cash and credit card payments, properly settle voided checks or complimentary meals.*
  • Breakdown, clean and set-up of tables, buffets and food stations.
  • Comply with Hershey Entertainment & Resorts code of conduct policy.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Prepare alcoholic and non-alcoholic beverages and have an understanding of all drink lists and specialty featured drinks.
  • Assist seating guests from podium to table.
  • Take guest reservations.
  • Plate and prepare food items.
  • This position is self-banking, and must properly use all machinery and equipment.
  • Servers will be expected to tip out their mixologist (5% of liquor sales/bar drinks) and Food Runners (2% food sales on a daily basis).
  • Knowledge of Forbes and AAA Service standards.
  • Follow all safety and sanitation procedures*
  • Responsible for the cleanliness of the immediate work area, as well as the general property.
  • Communicate effectively with internal and external guests.*
  • Ensure that all the side work assigned is accomplished in a clean and orderly manner.
  • Assist in inventory processes.
  • Complete any related duties and tasks assigned.