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in San Jose, CA

  • $60
    Verified per hour
    Intelliswift Software 3d ago
Hours Full-time
Location San jose, California

About this job

At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. If you ask us, this job looks great.

The company is one of the world’s leading medical technology companies and together with their customers, they are driven to make healthcare better, is seeking a Senior Analyst, Process Improvement, in San Jose, CA

Location:   Remote
Contract:  12 Months
Shift:         1st Shift (08:00 – 5:00pm)            
Payrate:    $46.67/hr.

Senior Analysts are responsible for the overall results in planning, requirements gathering, functional design, testing/validation, and deployment of business sponsored system enhancements, projects, and issue resolutions.  Working with CRM Analysts, Subject Matter Experts, and Business Process Owners they gather and analyze data to ensure complete documentation of user stories (business requirements) and functional designs to align with defined business ROIs and success criteria.  Working with Information Systems resources they translate business requirements to functional requirements to design system capabilities, while leveraging best practices.

  • Deliver system enhancements and projects
  • Ensure the quality and data integrity of operational CRM systems
  • Responsible for the delivery of data governance and systems administration
  • Partners with CRM Analysts, SMEs, and Business Process Owners to analyze requests and strategize ROI-based prioritizations
  • Coordinate with IS counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery
  • Assist with Regression testing and stay connected to divisional and global CRM launches on our shared platform
  • Research industry analysis around CRM and apply to job functions
  • Stay up to date on CRM platform upgrades

  • Good written and oral communication skills
  • Good judgment with the ability to make timely and sound decisions
  • Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels
  • Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees

  • Professional experience with and/or other CRM platforms
  • Professional experience in systems administration
  • Technical understanding of Middleware, ERP, and Business Intelligence
  • Strong organizational, problem-solving, and analytical skills
  • Working knowledge of data collection, data analysis, and report creation
  • Proficiency in Microsoft Excel, Word, PowerPoint, Outlook
  • Ability to manage priorities and workflow

  • B. A and B.S. in business or related field of study with 3+ years of professional experience
  • certification (preferred)
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

For questions or more information about this role, please apply and contact Meleney Ho-Tong via email at

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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