Senior Training & Client Support Analyst - 120128

Extended Review Date: Thu 7/27/2023

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POSITION OVERVIEW

Incumbent serves as Senior Trainer & Client Support Analyst within Organizational Excellence (OE) -- a division of Business and Financial Services (BFS). This position will partner with various divisions within Business & Financial Services (BFS) and Finance/Administrative constituencies from other Vice Chancellor areas to address training gaps for use and optimization of UC San Diego (enterprise) Oracle Financial Information system based on training and client support data.

This position ensures alignment with training framework objectives for other enterprise financial applications (e.g., Concur, Payment Compass etc). Develops and executes training curriculum, courseware and tools for instructor-led, workshop and web-based training for role-based end-users to successfully utilize enterprise systems including customized financial modules and other integrated systems. Provides residual training support and helps department transition to the standard client support for ongoing needs. Ensures data integrity and develops new and existing metrics for measuring success as a continuous feedback loop. Monitors training results through employee progress and maintains records of training attendance to determine program effectiveness. Creates and maintains a training database to organize and track individual training information. Identifies opportunities for growth and development to align with department-wide talent alignment & succession planning efforts.

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THE "WHY"

This is an exceptional opportunity to do innovative work that means more to you and those we serve at UC San Diego. Recognized as one of the top 15 research universities worldwide, our culture of collaboration sparks discoveries that advance society and drive economic impact. Best practices and best people at the best place to work! Our candidates come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our organization thrive!

Our organizational core values (People First, Innovation, Integrity, Excellence, Accountability) define the culture at Business & Financial Services and push us to be our best. We're excited to grow our team and learn from people that want to make a difference. If you love what you do and comfortable with designing for the future, we encourage you to consider joining our progressive organization. We recognize that candidates come with a wealth of experience and talent beyond just the technical requirements of the job. Diversity of experience and skills combined with passion is the key to innovation and excellence. To do great, we have to be great. Our organization places particular emphasis on equity, diversity, and inclusion incorporating exit interview feedback to enhance retention efforts and advance issues affecting the overall staff experience. If you're a team player with bold ideas and execution, now is the right time to connect!

You are encouraged to review additional information about our organization:

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Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is also eligible for full:
1) Health/Dental/Vision Insurance
2) Vacation/Holidays
3) Life Insurance
4) UC Retirement Plan.

QUALIFICATIONS

• Bachelor's degree in related area and/or equivalent experience/training.

• Strong policy analysis techniques. Demonstrated experience in common project management approaches, tools, and project lifecycle phases.

• Strong analytical, verbal, written, and interpersonal communication and presentation skills. Superior writing, editing, and proofreading skills.

• Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources. Proven skill in professional high-quality adult instructional design, development, and delivery. Demonstrated knowledge of adult learning theory and practices.

• Thorough knowledge of current training programs and trends.

• Strong skills in conducting needs assessments and developing new training courses to meet organizational needs. Demonstrated skill in developing integrated curriculum, considering content, sequence, methodology, and delivery options. Skill using course authoring, graphics, and presentation software for developing web-based training. Applied knowledge in identifying and assessing training needs.

• Applied knowledge of HTML and web editors to, include experience with Articulate, Piktochart, ServiceNow, Cascade CMS, YouTube, Atlassian Confluence, the Microsoft Office suite (Word, PowerPoint, Project, Outlook, Access, Visio), or equivalent software applications. Applied knowledge of analysis of instructional technology needs and system capabilities to meet organizational, departmental, and individual employee requirements, matching appropriate methodology to identified needs.

• Strong skills in planning, resourcing, and monitoring effective training delivery. Excellent project management skills, including the ability to set project objectives, determine and address potential barriers, identify required resources, identify process steps and milestones and adjust action plans to achieve desired outcomes.

• Thorough knowledge of applying adult learning theories and education methodologies. Understanding of adult learning styles and the ability to conceptualize, develop and evaluate effective delivery techniques.

• Experience working successfully with course and service statistics. Ability to analyze statistical usage data and prepare reports.

• Five (5) years demonstrated experience in developing programs and initiatives related to professional development and skill training in the workplace or an equivalent combination of education and experience.

• Experience working with software/systems to coordinate, track, and design programs/materials, such as Google Apps, and Adobe Creative Suite. Experience with design programs like Adobe Creative Suite, Canva, and Photoshop.

SPECIAL CONDITIONS

Job offer is contingent upon satisfactory clearance based on background check results.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit .

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

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