General Manager - Full-time / Part-time

About 2 miles from The University of Virginia,, the Holiday Inn Charlottesville is in a prime location. This hotel was recently renovated in 2021 and is one of many in Shamin Hotel’s impressive portfolios. Shamin Hotels is Virginia’s largest hotel management company owning and operating over 68 hotels and we are continuing to grow! With that, we are seeking an accomplished leader with a passion to serve others, a strong communicator, and someone who excels at challenges.  As General Manager, you will be responsible for leading, directing, and managing all hotel operations including but not limited to sales and marketing, human resources, budget and forecasting, housekeeping, maintenance, guest satisfaction, brand standard compliance, and operational efficiency. 

Essential Job Functions:

• Develops short term operational plans for the hotel which support the overall objectives of the company. 
• Drives the performance of the hotel through guest satisfaction, financial acumen, local account penetration, and revenue management.  
• Maintains product and service quality standards by conducting inspections and investigating complaints. Initiates corrective action.
• Implements and maintains local sales efforts. 
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with regulations and company HR policies and procedures. 
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
• Conducts monthly property inspection which protects both the assets of the hotel and the personal safety of employees and guests.
• Maintains a safe hotel for all employees and guests by ensuring compliance with Shamin safety policies including accident prevention, employee safety training and prompt safety hazard correction and incident investigation/reporting.  
• Develops new programs, which should result in an increased level of guest satisfaction and operational excellence.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Establishes and maintains an appropriate level of community involvement.
• Teaching, mentoring, and directing hotel staff. 
• Demonstrating self-confidence, energy and enthusiasm at all times. 
• Being comfortable with the high level of visibility and the leadership role within the hotel and community. 
• Flexibility to work various schedules as business demands. Some nights holidays possible. Partial weekend work frequently the norm.  

TOP Requirements:  

• Lead by example:  Team Up, Own It and Passionately Serve! 
• Create and foster a TOP Culture within your department.  
• Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.   
• Teach, mentor, and direct your team to exemplify the TOP Culture.  
• Demonstrate self-confidence, energy and enthusiasm at all time 
• Being comfortable with the high level of visibility and the TOP leadership role within the company.

 

Education & Experience:  

• High school diploma or GED certification required. Extensive experience in a hotel required. Bachelor’s degree preferred.
• 3 years of hotel experience and 2 years of supervisory or management experience. 
• Valid driver’s license from the appropriate state. Driving record approved by insurance carrier guidelines.  
• Must be able to work with and understand financial information and data, and possess basic mathematical skills 
• Reading, Writing, Basic Math, and Computer skills. IHG PMS and Merlin Brand systems experience preferred.  

Perks

Bonus program | 401(K) Matching | Paid Time Off |  Hotel Discounts |Life Insurance | Disability insurance | Dental Benefits

 

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General Manager ,General Management