Ground Transportation Supervisor - Full-time / Part-time

The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight. Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team. Job Summary The ACAA’s Ground Transportation Supervisor will assist with daily administrative issues and coordinate and enforce the Authority’s ground transportation regulations on the commercial arrivals and departures curb and baggage claim level in the terminal. In addition, the incumbent will monitor the activity of authorized commercial vehicles and courier parking, assist traveling passengers, and facilitate the Airport Authority’s Pool Car program. Here is how the Ground Transportation Supervisor will help: Coordinate commercial vehicle activity in compliance with the standards set forth by the Authority’s Ground Transportation regulations. Ensures drivers authorized to operate on the commercial curb are wearing their photo ID tags and presenting company signs. Coordinate and provide training to new taxicab drivers on Authority rules and regulations as necessary. Coordinate scheduling of team members to maintain coverage of the commercial curb. Effectively communicates with student organizations regarding transportation options and costs. Monitor taxi cabs and other commercial vehicle availability to ensure timely service for passengers. Address ground transportation violations upon incident, files reports with the Manager, Terminal, and Landside Operations for further action. Monitor Gatekeeper for Tenant Network Company’s information in real time. Oversee distribution and return of child car safety devices (car seats) to taxicab drivers. Monitor the courier parking lot for (un)registered vehicles. Schedules/assigns pool car vehicles for ACAA personnel Monitor/update commercial carrier information through excel. Currently Issues occasional use permits to commercial carriers upon request. Perform other related tasks as assigned or required. The successful candidate for the role of Ground Transportation Supervisor will demonstrate the following key competencies needed in our culture: Communication - Listens to feedback; Provides clear direction to team; Communicates key Authority messages in a timely and clear manner Strategic Thinking - Understands how team execution contributes to Department goals; Has insight to identify short-term risks to key goals Team Leadership - Fosters continuous improvement and open dialogue; Creates an environment for teamwork; Rewards excellence and coaches to improve underperformance Customer Centricity - Demonstrates deep understanding of customer needs; Prioritizes customer experience in each interaction Qualifications Requirements to apply for role of Ground Transportation Supervisor are: High school diploma or GED. Two years of related experience in public transportation. A valid Pennsylvania Class C driver’s license. Note: license must be maintained throughout employment. Basic computer knowledge and typing skills (Excel and Word). We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases: Ability to communicate effectively both orally and in writing. Considerable interpersonal skills; tactful, mature, fair and consistent. Extensive organizational skills and the ability to function effectively in a fast-paced environment. Excellent customer service skills. Ability to work shifts and holidays at a 24/7 operation as required or assigned. Knowledge of PUC requirements is preferred. PHYSICAL DEMANDS The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk to hear to see. The employee is regularly required to stand, sit and walk. The employee is regularly required to use hands to finger handle and feel; reach with hands and arms. Specific vision abilities required by this job include peripheral vision, distant vision, and color vision. Must be able to understand and speak clearly in English. Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another. Caring For Our Crew At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer: We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses. ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys. When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies. ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in. ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia. Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis. All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service. Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments. A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits. About Allegheny County Airport Authority Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability. PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind. EEO PI218290999