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Rooms Assistant
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pooler, Georgia |
About this job
Why us?
Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.
Perry Lane Hotel seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
Job Overview
Assist the rooms division and other departments with guest requests and setting up guest experiences. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
• Assist in the setup and delivery of guest amenities.
• Setting up and assisting with poolside and lobby experiences
• Responsible for cleaning and restocking glassware throughout the day.
• Delivery of guest laundry, packages, and group bags.
• Assist in organizing and storing guest luggage.
• Assist in organizing and cleanliness in departments.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience.
• Maintain a friendly, cheerful and courteous demeanor always.
• Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction.
• Courteously answer all guest inquiries and follow through on all requests.
• Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.
Perry Lane Hotel seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
Job Overview
Assist the rooms division and other departments with guest requests and setting up guest experiences. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
• Assist in the setup and delivery of guest amenities.
• Setting up and assisting with poolside and lobby experiences
• Responsible for cleaning and restocking glassware throughout the day.
• Delivery of guest laundry, packages, and group bags.
• Assist in organizing and storing guest luggage.
• Assist in organizing and cleanliness in departments.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience.
• Maintain a friendly, cheerful and courteous demeanor always.
• Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction.
• Courteously answer all guest inquiries and follow through on all requests.
• Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.