Outreach & Engagement Advocate

Job Number Full/Part Time Schedule Salary 30506349 Full Time 8AM - 5PM $71,096 - $128,704

The Outreach and Engagement organization is an IT-based unit that serves as the customer-focus function of ITS to ensure a successful and productive working relationship with campus partners. The Advocate role will report to the Outreach and Engagement Director and provide oversight to campus partners with an established partnership with ITS. This position will be responsible for understanding the campus partner(s) needs so that they can proactively provide recommendations for technology solutions. The advocate will be available to provide technical consultation, share updates on upcoming ITS implementations for awareness, and help manage demands for campus partner(s).

This is a ONE-YEAR CONTRACT position. Should additional funding be made available in the future, the contract could be extended or the position converted to a permanent career position. Furthermore, this position is classified as hybrid (schedule to be determined).

The full salary range for the Outreach & Engagement Advocate is $71,700 to $128,700 annually. However, the expected pay scale for this position is UP TO $115,000 annually. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of "Up to Date" Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.

Education Requirements

Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required

Certifications

Certification Requirement Lean Six Sigma Certification Preferred

Experience Requirement 4 - 7 years of related experience. Required Experience developing business process for complex organizatons and/or systems in a large organization Required Experience in coordinating with workgroups across multiple departments and/or organizations Preferred

Special Condition Requirement Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required Background Check Required

Demonstrates analytical, problem-solving, project planning and implementation skills.
Skilled in facilitation, consulting and relationship building.
Has thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions.
Possesses effective verbal and written communication skills.
Ability to coach, facilitate, and influence people.
Ability to focus on priorities, strategies, and vision.
Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained.

In-depth understanding and skill in process and systems requirement documentation standards, such as use case modeling, user story creations and narrative description

Broad knowledge relating to software design

Demonstrated lead experience in systems integration

Thorough knowledge of ITIL framework and IT Service Management

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

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