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Estimated Pay $15 per hour
Hours Full-time, Part-time
Location Riverside, California

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We estimate that this job pays $14.76 per hour based on our data.




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Desktop Computer Support Technician Job Number Full/Part Time Schedule Salary 23213969 Full Time 8AM - 5PM $67,150 - $115,603 Position Information The candidate will be part of a team that provides a high level of technical support to students, staff and faculty and has experience in desktop service including hardware and software installation, and diagnosis and repair; The incumbent must have a strong attention to detail, analytical and organizational skills with excellent written and verbal communications skills. Candidate should be customer service focused and have interpersonal skills that would enable the ability to work with the campus community in a tactful, patient and courteous manner as well as demonstrated ability to work with colleagues in a higher education environment. This position will also be the highest tier of technical support between ITS and vendors for various hardware and software issues for campus stakeholders. Candidate must possess and apply seasoned, professional business and technical expertise on complex aspects of various technical issues and administration of business applications, desktop hardware, point-of-sale, digital signage, smart temps, timekeeping hardware as well as any new initiatives/projects that are implemented. The ideal candidate will work collaboratively with our stakeholders (students, staff, faculty) and work directly with other ITS divisions to coordinate efforts and advocate for their customer on technical issues and projects. The candidate must be a self-starter, demonstrate good judgement in selecting methods and techniques to obtain timely solutions, be able to work independently and collaborate with other units across campus as needed. The position will be responsible for documenting system requirements and defining scopes of projects as well as participate in the implementation of projects, evaluation of user needs, and defining technical problems to help in determining solutions. Efficiently manage and perform the specification, installation, deployments and maintenance of computer hardware and software in both managed and non-managed environments. Candidate will also be required to monitor and triage call and ticket queues to ensure customer calls and tickets are promptly addressed to adhere to ITS SLA. This position, at times, could also be responsible for supervising student staff by providing guidance, training and mentorship. This position seeks to independently streamline, uphold and update processes when necessary with little supervision. The budgeted maximum annual salary for this position is $85,127. Education Education Requirements Degree Requirement Bachelor's degree in related field and/or equivalent experience/training. Required Advanced degree in related field and/or equivalent experience/training. Preferred
Licenses License Requirement Valid Driver's License Required
Certifications Certification Requirement ITIL Foundation Preferred HDI Support Center Analyst Preferred
Experience Experience Requirement 4-7 years of experience Required Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. Preferred Experience in use and knowledge of complex scripting languages. Preferred Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Required Experience developing and administering formal technical training to users at a variety of levels. Required Experience at providing technical and administrative work direction. Required
Special Conditions Special Condition Requirement Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required Background Check Required Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required
Minimum Requirements Ability to elicit and communicate technical and non-technical information in a clear and concise manner and develop technical documentation for complex processes and applications.
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill.
Understanding of divisional or institutional business processes to provide the highest level of support. Broad knowledge of IT-related products and services. General knowledge of other areas of IT.
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
Demonstrated ability to configure and customize moderately complex software. Demonstrated ability to construct and execute test plans for hardware and software.
Demonstrated skill in providing excellent customer service.
Demonstrates problem-solving skills. Demonstrated judgment to delegate / escalate issues appropriately.
Demonstrated skill at project management processes.
Working knowledge of desktop and business / technical support systems. Skills and abilities necessary to complete the most technical business / technical support functions. Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
Preferred Qualifications In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.

Thorough knowledge of Information Technology Solutions' and UCR's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.

Advanced skill at creating technical documentation for complex processes and applications.

Thorough knowledge of desktop and business/technical support systems.

Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

  • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

  • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

  • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

  • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

  • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

  • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Job Description Details