Program Manager- Santa Monica Homeless Multidisciplinary Street Team

Program Manager- Santa Monica Homeless Multidisciplinary Street Team

Los Angeles, CA, USA * Santa Monica, CA, USA Req #10544

Thursday, September 7, 2023

Title: Program Manager- Santa Monica Homeless Multidisciplinary Street Team
Department: Westside Outreach/Mental Health
Reports to: Assistant Director of Santa Monica Outreach, Carol Ross
Supervises: Clinical Case Manager, Substance Use Case Manager, Housing Case Manager
Status: Full-time, Exempt (Salary), Management
Location: Santa Monica Old Firehouse
Schedule: M-F 8-4:30
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

JOB SUMMARY

The People Concern's Santa Monica Homeless Multidisciplinary Street Team (HMST) is seeking a licensed or unlicensed mental health professional (Ph.D., PSY.D., MSW or MFT) to serve as the program manager on this multidisciplinary street outreach team. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of HMST is to target the highest utilizers of the City of Santa Monica's emergency resources (police, fire, and hospitals). The skilled interdisciplinary team uses best practices for engaging chronically homeless individuals with co-occurring mental health, substance use, and/or medical issues. A low client-to-staff ratios is used to maximize effectiveness. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provide leadership to the multidisciplinary team, ensuring continuity of care and services between City of Santa Monica departments, The People Concern agency resources, and partnering agencies

2. Provide individual and team supervision, support, and performance evaluations for assigned staff

3. Provide clinical guidance to staff as needed, including in emergencies and crisis situations

4. Serve as the team's mental health consultant and mental health care provider

5. Ensure that services emphasize customer choice and harm reduction

6. Be available to respond to emergency calls and situations on a 24-hour basis when needed

7. Assist in the screening, assessment, and enrollment of clients in a range of services

8. Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through ongoing audits of electronic databases and chart reviews

9. Assist Program Assistant Director in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget

10. Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources

11. Provide training to staff on policies and procedures of the program

12. As needed, assist in the screening, assessment, and enrollment of participants including orientation to program policies resources and goals

QUALIFICATIONS

1. Masters' degree in mental health field (Social Work, MFT, or Psychology); license preferred

2. Experience working with individuals who are experiencing homelessness, mental illness, substance addiction and medical challenges

3. Experience providing direct supervision and management of staff

4. Experience managing a team

5. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills

6. Able to work in a high tolerance harm reduction model with individuals who have multiple barriers

7. Able to learn quickly and work effectively with a wide range of constituencies

8. Strong interpersonal and team-building skills

9. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment

10. Current, valid California Driver's with an acceptable driving record

11. Able to obtain and maintain CPR/1st Aid certification

BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES

* Act as Role Models

* Demonstrate a Sense of Responsibility

* Continuously Learn and Improve

* Acknowledge Their Own Areas for Improvement

* Hear and Provide Honest, Direct and Specific Feedback

* Create an Environment Where Every Person is Welcomed, Valued and Respected

* Collaborate



Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

* Medical Insurance

* Vision Insurance

* Dental Insurance

* Retirement Planning (403b)

* Paid Holidays

* Paid Vacation Days

* Paid Sick Days

* Employee Assistance Plans (EAP)

* TELUS Health

* Flexible Spending Account (FSA)

* Basic Life / Accidental Death & Dismemberment (AD&D)

* Voluntary Short- and Long-Term Disability

* Voluntary Pet Insurance

* Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

* The People Concern University & Certificates

* Corporate Discounts