ASST AREA MGR, STARBUCKS

Summary:

This position is responsible for the operational and managerial duties of Starbucks across our Entertainment Complex, as well as assisting the Concessions Area Manager with any additional needs. This position will lead an operating staff of over 50 team members while monitoring financial performance, ensuring sweet service for our guests, and adhering to federal and state compliance regulations for food safety.

Job Functions (Items marked with an asterisk are essential functions of this position):

• Supervise and facilitate concessions operations at assigned outlets. Identify potential issues relating to food safety, customer service, staffing, wait times, and more. Resolve issues through allocating staffing and resources in order to prevent problems from growing and spreading.*
• Identify training opportunities and make recommendations to F&B management and training teams in order to improve employee performance and engagement.*
• Monitor employee work and provide on the spot training, coaching, leadership, and instruction to F&B team members. Consistently model and demonstrate proper attitude and behavior to team members. Ensure that the team is properly coached on how to do their job.*
• Provide formal leadership to a large team through effective direction, support, development, coaching, and evaluation. Discipline employees while following all company protocols and disciplinary action plans, up to and including termination, as needed.*
• Monitor financial results for area(s) of responsibility and take corrective action as necessary. Review labor and other expenses to identify potential issues. Control expenses through effective staffing, waste monitoring, and resource management.*
• Understand menu offerings, presentations, and brand standards for Starbucks. Be an expert on all areas of food service within assigned area in order to demonstrate and coach employees to uphold company and brand standards. Fill in to assist with food preparation and service as needed.*
• Respond to and resolve customer complaints and issues. Ensure proper resolution in line with guest experience standards.*
• Evaluate food and beverage mix, monitor guest satisfaction and trends, adjust and implement operating standards that support the Hersheypark vision and mission. Make recommendations to improve product offerings.*
• Perform other duties as assigned.

Basic Qualifications:

• Minimum of 1 years of related experience.
• Industry Experience – Food & Beverage
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Post-Employment – Ramp Certification, ServSafe, Manager Certified Starbucks Leadership Training
• Must have a valid Driver's License
• Completion of high school or GED

Additional Qualifications:

• Effective communication, connection, and employee relations skills
• Must be friendly, upbeat, and work well with other employees and be able to interact with guests
• Experience working in fast paced food and beverage environment
• Experience working in fast paced food and beverage environment
• Familiarity with monitoring financial information including financial performance and revenue/expense management
• Must have the ability to safeguard confidential information
• Must be self-motivated to complete tasks and be able to multitask while prioritizing job tasks and assignments

Physical Demands & Working Conditions

• While performing the duties of this job, the employee is required to:
• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (<33%) (ft maximum height)
• Lifting Frequent (34-66%) (25lbs maximum weight)
• Reaching Overhead Frequent (34-66%)
• Finger Dexterity Frequent (34-66%)
• Hand/Eye Coordination Frequent (34-66%)
• Stooping Frequent (34-66%)
• Bending Frequent (34-66%)
• Sitting Occasional (<33%)
• Standing Constant (>67%)
• Walking Constant (>67%)
• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
• The position is subject to both environmental conditions. Activities occur inside and outside.
• The position is subject to outside environmental conditions. No effective protection from the weather.
• Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer