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in Greenville, SC

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Verified Pay $15.00 per hour
Hours Full-time, Part-time
Location Greenville, South Carolina

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About this job

Job Description and Requirements

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance?


What's in it for YOU!

  • $15.00 per hour, starting pay rate

  • Up to $2.00 per hour, in potential performance-based incentives

  • 100% REMOTE for those that live in Greenville, SC and the surrounding area - including training

  • Great job for first-time call center advisors.

  • Position as a Transcom employee (not an independent contractor)

  • Computer for this role is provided by Transcom

  • Paid Vacation

  • Health Benefits for you and your family

  • 401(k) Investment options with employer match opportunities

  • Employee Assistance Program

  • Ability to develop your skills and grow your career

  • An opportunity to work for a company passionate about people

  • Career advancement


Join our Transcom Family as a Customer Service Agent - REMOTE within the Greenville, SC area!


In this full-time employee role, you'll support our client's customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you'll also make outbound calls for appointment confirmations and rebookings.


What we are looking for:


We've got an exciting career opportunity for you, if you can:

  • Effortlessly engage with callers, actively listen, analyze their need, and provide superior service

  • Comfortably navigate multiple applications to research solutions

  • Multitask in systems while patiently providing step-by-step instructions

  • Calmly provide conflict resolution and navigate frustrated customer situations

  • Work independently with discipline and motivation to succeed in a virtual call center environment

  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

  • Work at a desk, wearing a wired headset, while talking to customers in a high-volume and fast-paced environment


Requirements


  • At least 18 years or older

  • High School Diploma, or equivalent

  • Able to successfully pass a criminal background check

  • Work-from-home - within reasonable driving distance of the Greenville, SC area

  • Able to work a full-time work week of 32-40 hours, with overtime opportunities, as needed

  • Able to maintain 100% strict adherence to the assigned schedule

  • Able to work a variety of shifts, including: evenings, weekends, and holidays

  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule

  • Strong computer knowledge, including ability to accurately type at least 30 wpm

  • Excellent English written and verbal communication skills

  • Courteous and friendly with high level of professionalism

  • Willingness to follow procedures and adhere to policies

  • Able to multitask applications while talking to customers on the phone

  • Able to thrive in a fast-paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.

  • Previous call center and/or work from home experience preferred


Location On-site


This role is remote, work-at-home, however advisors must be located within reasonable driving distance of our site located at: 650 Executive Center Dr. Greenville, SC 29615. Advisors may need to return to the site for meetings, training, or work.


Work at Home Requirements:


For this Advisor position, Transcom provides you a computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.

  • You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)

  • Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.

(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

  • Your hardwired internet connection must meet the minimum speed requirements:

    • Minimum download speed 20 Mbps

    • Minimum upload speed 3 Mbps

    • Ping less than 100 ms or less


Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.


What Life at Transcom is like!


Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.


At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.


We are the voice of our clients. We are Transcom.


We are passionate about people and look forward to meeting you!