Associate - Projects - Full-time

Role: Deskside Support

Location: Carlsbad, CA

Cognizant overview

Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, redefining customers’ business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list – a ranking of U.S. companies with the best prospects for breakout growth.

At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Role Responsibilities:

·       Incident resolution via phone, service desk tools or direct desk side engagement with the customer.

·       Overall understanding of desktop services and the supporting infrastructure

·       Must have knowledge in Imaging and OSD.

·       Sound knowledge in PowerShell and SCCM. Should have very good knowledge in application packaging.

·       Knowledge of Software Installation / Upgrade / Rollouts

·       Troubleshooting the Hardware and Software problems

·       Should have knowledge on SEP / Remote Tools

·       Basic troubleshooting experience needed along with knowledge on Operating Systems

Required Qualifications:

• Desk Side support / Field Service Experience
• Windows and MAC OS skills
• Print Management
• Walk up Service Desk Experience at Client sites with excellent Customer facing skills
• Healthcare experience is a plus

Hourly rate and other compensation:

The hourly rate for this position is between $33.00–$38.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

 

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 14 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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