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Client Success Representative - Full-time / Part-time
| Estimated Pay | $13 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Tyrone, Pennsylvania |
Compare Pay
Estimated Pay$8.97
$13.34
$20.87
About this job
Job Description
Company Overview:
At InspectionGo, we're at the forefront of innovation in the home inspection industry. As a rapidly growing startup, we are dedicated to providing cutting-edge B2B solutions through our innovative SaaS and service offerings. We are seeking a passionate and talented Client Success Representative to play a pivotal role in our organization's growth.
Job Description:
As a Client Success Representative, you will be a vital part of our team, responsible for guiding medium and large home inspection clients through the on boarding process for our mission-critical back-office system. You will work closely with clients, ensuring their successful adoption of our solutions while providing exceptional service and support. This role offers a unique opportunity to collaborate with a dynamic team in a complex, multi-week on boarding process.
Benefits:
10 paid holidays
Company 401(K)(self contribution only)
Access to health, dental and vision insurance options
Supplemental benefits
Responsibilities:
Lead end-to-end on boarding for new clients, including orientation, software configuration, account setup, and training.
Implement and execute policies and standard procedures to ensure a high-quality experience for clients.
Capture, analyze, and act on customer feedback to improve our services.
Identify and recommend technology, equipment, and policy enhancements to enhance customer service and retention.
Share valuable content, including communication templates, training materials, and video tutorials.
Build strong relationships with high-value clients and actively resolve complex issues.
Perform additional duties as assigned.
Required Skills/Abilities:
Strong sales acumen and persuasive abilities.
Exceptional verbal and written communication skills.
Outstanding interpersonal and customer service skills.
Proficiency in communicating effectively with both technical and non-technical users.
Exceptional organizational skills and meticulous attention to detail.
Ability to learn complex systems and products quickly.
Comfort with technical concepts and software.
Strong analytical and problem-solving skills.
Proficiency with Hubspot is a plus
Education and Experience:
Minimum of five years of experience in client success, training, or sales.
Knowledge of the real estate industry is a plus; familiarity with the home inspection industry is even more beneficial.
A successful track record of working in both small and large organizations is preferred.
Company Values:
At InspectionGo, we are guided by our core values:
Authenticity: We operate and communicate with authenticity, respecting diverse perspectives.
Ambition: We dare to win.
Enjoyment: We find joy in our work.
Empowerment: We empower our team members to contribute meaningfully, and we hold ourselves accountable for delivering results.
Client Care: We prioritize the well-being of our clients.
If you are an achievement-oriented professional looking to make a meaningful impact in a growing industry, we invite you to apply and join our team to help us shape the future of the home inspection industry.
Location: The beautiful town of Tyrone Pennsylvania 25 mins from Penn St University
Authentic - We are our candid selves. We are direct and honest. We pursue healthy debate to reach clarity and to achieve the best outcomes through input from all participants. In turn, we respect and appreciate the diverse, distinctive personalities and perspectives that make up our community.
Daring - We are hard-charging with ambitious goals. We are not afraid to take risks and learn from our mistakes, but we are not reckless. We view failure as learning. We jump in and tackle what needs to be done, sometimes outside of our comfort zone. We take uncharted and unconventional paths to bring our vision to life.
Enjoy Life - We are passionate about enjoying our whole life - both work and home. We believe the holistic well-being of a person brings out their best work. We promote work-life balance and sustainable work patterns. We embrace opportunities to share joy and humor with others in our community. We have fun.
Empowerment - We open doors for people to take ownership and excel. We invest in our internal and external communities to help them reach their potential for achievement and prosperity. We lead through vision and example, rather than through management and control. We respect and listen to one another, guided by the belief that valuable perspective comes from all parts of a team.