Manager, Business Account Sales

JOB SUMMARY 
The Spectrum Business Account Manager manage the daily operations of a geographic sales team that sells to Small and Medium size businesses while aspiring to exceed budgeted sales goals. 

MAJOR DUTIES AND RESPONSIBILITIES 
Actively and consistently support all efforts to simplify and enhance the customer experience 
 
Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets 
 
Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work  
 
Coach to and follow Charter’s Sales Process  
 
Works with their sales teams to set sales goals using various systems and tools 
 
Resolves customer complaints, or other issues that may interfere with efficient stales operations 
 
Organize and facilitate meetings regularly to ensure sales team is aware of any tools, process, or product updates 
 
Recruit, interview, hire, train and coach Account executives to achieve sales goals  
 
Handle employee relation issues, including performance appraisals, coaching and ensure training compliance 
 
Ensures that each Account Executive is executing a living territory plan for assigned area 
 
Manage daily individual rep funnel activity including contacts, presentations, and sales 
 
Completes all administrative tasks related to all sales activates and ensures account executives do the same 
 
Has detail understanding of Charters product offerings and value proposition in the markets they sell in. 
 
Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional 
 
Attend and participate in meetings as established by management 
 
Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.  
 
Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful 
 
Perform other Prepare reporting as needed 
 
Perform other duties as assigned 

REQUIRED QUALIFICATIONS 
Skills/Abilities and Knowledge 
Ability to read, write, speak and understand English 
Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals 
Valid driver's license with a satisfactory driving record 
 
Education 
Bachelor’s degree in business marketing or related field, or equivalent experience 
 
Related Work Experience 
Telecomm product/services sales experience - 5 years 
Business-to-Business sales management experience -5 years 
 
WORKING CONDITIONS 
Office environment and / or outside environment with exposure to inclement weather 
Exposure to moderate noise levels 

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $69,000.00 to $136,600.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.


In addition, this position has a commission earnings target starting at $73,000.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.