Customer Experience Coordinator - Full-time

Are you seeking an opportunity to join one of the premier workplaces in Columbus? If so, Fortuity is actively seeking passionate and committed individuals to join our team as Customer Experience Coordinators. As part of our team, you'll have the chance to support a client who happens to be one of the fastest-growing healthcare technology companies in North America! Don't miss out on this exciting career opportunity at Fortuity.

At Fortuity, you can make a difference! We’ve created a different work experience, which results in more satisfied team members with career paths and bright futures. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced specialists.

Our industry-leading benefit package includes:

• Paid Time Off and Holidays
• Company Paid Life Insurance and STD/LTD
• Medical, Dental, Vision and 401K
• Free Mental Wellness care

What You’ll Do

• We offer exceptional support to insurance plans, patients, and prescribers via phone, email, and web-based chat. Our team works on various time-sensitive and detail-oriented projects daily to assist our patients. We manage user accounts, analyze usage, and collect feedback to improve our service. By using critical thinking skills, we identify areas for improvement and enhance workflows. We troubleshoot issues and collaborate with other teams to communicate insights. 
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The Ideal Candidate

The ideal candidate is friendly, outgoing, and gets excited about helping people while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how our client’s products can help.

Required Qualifications

• - Exceptional interpersonal, written, and verbal communication skills
• - 1+ years Telephone and Chat Customer Service experience, experience in the Healthcare Industry a plus
• - Great organizational and time management abilities
• - Attention to detail
• - Results-driven and committed to meeting individual and team goals
• - PC skills and problem-solving skills
• - High School diploma or equivalent required
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At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement.

We are easily accessible in Franklinton at 775 West Broad, just west of downtown, with a stop for a major COTA bus route and free off-street parking next to the building. Other on-site benefits are also available to our team members.

• Shifts are scheduled between 8:00am – 10:00 pm, Monday through Friday. Shift differential will be offered for shifts ending after 6 PM
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Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States