Customer Service Specialist

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

As we continue to grow as QuidelOrtho, we are seeking a Customer Service Specialist 1 candidate to join the Customer Service team in Athens, Ohio. This is an entry level role responsible for entering customer orders, responding to inquiries from distributors and Quidel Sales on products, orders, etc., and achieving overall customer satisfaction. Triages customer inquiries to appropriate personnel when unable to answer inquiries. Assists with processing customer requests for credit and returns, as trained. Assist with providing customer instrument updates on an as needed basis. Normally receives general instructions on routine work, detailed instructions on new assignments. Fulfills all literature requests, scanning and saving of sales orders and related documentation, and coordinates/maintains customer contact forms.

• Works in a call center setting to answer non-technical incoming calls from internal and external Quidel customers including, but not limited to, distributors, distributor sales reps, end use customers, and Quidel Sales. Inquiries may be related to proof of delivery, miss-shipments, coordination of orders, etc.

• Enters and/or processes sales orders received from customers per established SOP's. These order requests may be received through various methods including EDI, fax, phone and e-mail.

• Works closely with Shipping and Distribution to ensure the successful and timely fulfillment of customer orders.

• Functions as the main contact for sales and processes promotion requests.

• Processes credit requests and coordinates product returns as needed.

• Research customer inquiries, such as proof of deliveries and miss-shipments.

• Performs clerical duties as in sending faxes, scanning documents, filing paperwork, etc.

• Carries out duties in compliance with established business policies.

• Orders office supplies and processes credits, as necessary, all with Manager approval.

• Works under direct supervision, following established procedures for position. All decision making will follow procedures and guidelines established for the position.

• Perform other work-related duties as assigned

• Travel: up to 5% domestically

Required:

• High School diploma

• Travel: Ability to travel up to 5% domestically.

Preferred:

• Minimum 2 years of customer service experience in a call center or with Order Entry/Order management

• Accuracy, attention to detail and excellent follow up skills

• Strong telephone skills/phone manner

• Good computer skills

• Good communication (speaking and listening) and interpersonal skills

• Ability to work calmly under pressure

• Good time management skills

• Must be able to quickly learn new programs and/or modifications to the existing system

• Ability to handle multiple tasks under tight time frames

• Ability to accept direction and constructive criticism

Externally: Interacts with distributors, distributor sales reps, end-use customers,

Internally: Sales, Marketing, Shipping, Finance, Technical Support, Sales Operations to communicate customer service-related issues.

General office environment.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .

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