Student Technology Technician

Job Number Full/Part Time Schedule Salary 31170589 Full Time 8AM - 5PM $59,988 - $91,329

The Student Technology Department is responsible for the student facing services that are provided by UCR ITS. This position will be responsible for the day to day incidents and requests that the Student Technology Department receives around those services. Services include the installation, refresh and troubleshooting of the student labs, overall performance of the laptop kiosks and WePa printers as well as helping to maintain the adherence to student schedules. This position will help to mentor student staff who are also responsible for day to day incidents with this role taking the lead to ensure that students know how to troubleshoot properly.

Please note this position is funded on soft funds and there is enough funding to support this position for a minimum of 14 months. Should additional funding become available in the future, this position may be extended or permanentized. The position is classified as on-site.

The full salary range for the Student Technology Technician is $28.73 to $43.74 per hour. However, the expected pay scale for this position is UP TO $31.47 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education Requirements

Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required

Licenses

License Requirement Valid Driver's License Preferred

Certifications

Certification Requirement ITIL Foundation Preferred HDI Support Analyst Preferred

Experience Requirement Minimum of 2 years of experience. Required Experience developing and administering formal technical training to users at a variety of levels. Preferred Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Preferred Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc. Preferred Minimum of 5 years of experience. Preferred

Special Condition Requirement Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required Must pass a background check. Required

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Demonstrates problem-solving skills.
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
Demonstrated judgment to delegate/escalate issues appropriately.
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
Effective skills at technical and administrative work direction.
Working knowledge of desktop and business/technical support systems.
General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.

Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.

Demonstrated skill in providing excellent customer service in a University environment.

Advanced skill at creating technical documentation for complex processes and applications.

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

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