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Hours Full-time
Location Boston, Massachusetts

About this job

Herb Chambers Honda of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Job Responsibilities:

  • Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
  • Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
  • Obtain customer information and keep accurate database
  • Maintain a dealership standard for response time
  • Set up sales appointments with all customers with the focus that all customers are prospective long-term customers
  • Handle minor customer complaints and misunderstandings

Benefits Include:

  • Health & Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Must have flexible schedule and able to work weekends
  • Must be self-motivated and performance driven
  • Must be able to attend training
  • Proven experience in sales. Auto sales preferred but not required.
  • Strong written and verbal communication skills.
  • Highly organized with the ability to learn quickly.
  • Strong computer and typing skills
  • Professional and personable demeanor
  • Must be available weekends

Nearby locations

Posting ID: 871757314 Posted: 2024-12-12 Job Title: Automotive Client Care Specialist