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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location Kansas city, Missouri

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Estimated Pay
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$13.52

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$27.88


About this job

Lynx Consultant (Ability to be based out of any Foley location)
Job Locations US-KS-Wichita | US-MO-Kansas City | US-KS-Topeka | US-KS-Chanute | US-KS-Colby | US-KS-Concordia | US-KS-Dodge City | US-KS-Great Bend | US-KS-Manhattan | US-KS-Olathe | US-KS-Park City | ...
Job ID 2023-3102
Type Regular Full-Time
The Role

Our Lynx Consultant will provide superior support in the provision of technical information and provide solutions through the use of technology and provided resources. Act as a consultant/advisor for the customer and influence the sale of parts and service.

Job Duties:

    Communicate and adhere to Foley's safety culture and guidelines during every interaction
  • Provide technical consultation to customers to include troubleshooting, repair advice, answering technical and service questions, resolution of product issues, etc. May also assist internal service technicians, parts personnel and others on a limited basis
  • Perform failure analysis when requested; this includes fact gathering, analysis of the facts, and determining the root cause
  • Communicate with Caterpillar on updates and product problems
  • Identify and process parts orders and work orders
  • Identify service department activity needs and coordinate appropriately
  • Utilize service tickets to document customer conversations
  • Generate leads in CRM and assign to ISR/PSRs for follow up
  • Provide technical advice on warranty matters
  • Participate in a variety of special projects
  • Maintain open communication and working relationship with sales, service and parts personnel
  • Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

  • Technical school degree or certificate and/or 3 years hands-on technical experience
  • Ability to read, analyze, and interpret technical procedures
  • Strong technical ability and understanding of our products and services and our customer's use and application
  • Knowledge of electronic engines, software and communication devices
  • Knowledge of warranty practices
  • Excellent phone and customer relations skills
  • Strong oral and written communication
  • Strong planning, creativity, organizational and problem-solving skills
  • Ability to think and act strategically and capable of teaching new skills and knowledge
  • Strong computer skills
  • Ability to drive and valid license required

What Will Put You Ahead:

  • Previous experience with electronic engine software or communications devices, and previous sales and/or customer relations experience
  • Bilingual (Spanish/English)

What We Can Offer You:

  • Competitive pay to recognize your valuable contribution
  • 401(k) with matching
  • Full insurance benefits starting day one of employment for full-time employees
  • Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

About Foley Equipment:
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central - proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit
www.FoleyEq.com.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.

*At this time, Foley does not participate in any Visa sponsorship programs.

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