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Verified Pay $16.15+ per hour
Hours Full-time
Location Heath, Ohio

About this job

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

,

Starting Wage: $16.15

 

The Assistant Store Manager position assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

 

  • Assists the General Manager and Store Manager to achieve financial goals.
  • At General Manager direction, can assist the GM with timely administration of 'Incident' and 'Violation' level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
  • Assists the General Manager in Phone Interviews.
  • Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
  • Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally. Requests assistance from SM/GM as needed.
  • Assists the General Manager in training cash handling and store operational standards. Identifies and informs GM of personnel training opportunities.
  • Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
  • Provides overrides, performs safe and till counts, and reconciles cash settlements.
  • Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.

 

Requirements:

 

  • 2+ years of retail sales or customer service experience.
  • Previous supervisory experience preferred but not required.
  • Excellent verbal communication and active listening skills.
  • Excellent sales and customer service skills.
  • Ability to execute the concept by understanding and applying report information.
  • Required to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
  • Ability to train and mentor associates to assure company standards are met.
  • Ability to work flexible schedules including nights, weekends and holidays.

 

 

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay
  • Paid Time Off (Vacation & Sick Time)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Spending Accounts
  • Life, Disability, and Voluntary Benefits
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Employee & Family Discounts
  • Relocation Opportunities