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in Fort Myers, FL

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Hours Full-time
Location Fort myers, Florida

About this job

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Aide who wants to make an impact in the lives of others.

The schedule for this role is 8:30am - 5:00pm and requires candidate to be fluent in Spanish and/or Creole.

Purpose & Impact:

The Case Aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to the refugees in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

Essential Functions:   

  • Ensure that all guidelines, as specified by PRM and LIRS are followed and practiced.
  • Provide orientation, monitoring and referrals to refugee clients and/or with anchors/co-sponsors related to services and resettlement programs (DCF, SSA, Health Dept, Child Care, ESL, etc.)
  • Ensures completion of initial assessment in order to develop a service plan. Updates plan regularly to document changes.
  • Develop and review resettlement plan and establish goals with each Resettlement Program staff to assure compliance with contract requirements and in conjunction with client.
  • Available for daily support to the Resettlement Specialists for case staffing needs, management of client funds, emergency assistance, and problem-solving or clarification with clients either in the office or through home visits.
  • Working cooperatively with the R&P staff, supervise case management activity (including tracking home visits, airport pick up, and service delivery) through facilitation of regularly scheduled team meetings for case staffing and updates of family resettlement/employment, budget, and housing plans.
  • Meet with sponsors and US Tie relatives as necessary.
  • Review case files at least once a month to show progress and implementation of the resettlement employment plan.
  • Responsible for writing comprehensive case notes in a timely manner in the IRIS system.
  • Determines program eligibility potential of refugee clients for MG, Employment, etc.
  • Assist all eligible clients in filling the required forms for AOR - P3, CAM, SIV walk ins and Lautenberg Programs
  • Ensures that copies of documents are in client case file.
  • Coordinate sponsorships between refugees’ clients and sponsors.
  • Responsible for the preparation and submission of 90 days reports and other reports required on a monthly basis to determine accuracy.
  • Setting and following up with Home Visits according to contractual requirements.
  • Might complete Check Requests, distributes checks and secures signatures and necessary documentation for the case file.
  • Participate in LIRS trainings on cultural competence, service provision, policies and procedures.
  • Represent and promotes the refugee program at meetings and speaking engagements.

Other Functions:

  • May enter all financial transactions of the client’s funds into the IRIS system as well as accounting per procedures in a timely manner.
  • May create and document check request vouchers for all R&P clients per scheduled if necessary.
  • Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
  • Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
  • Provides indirect supervision of Resettlement Program staff.
  • Assists manager with RFP and another project.
  • Assists Manager in enforcement and attaining program goals.
  • Provides training to program staff if necessary.

Physical Requirements:

  • Must possess a clean/valid Florida Driver License, reliable transportation, and proof of Insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
  • Able to sit and stand for long periods of time, utilizes telephone, computer, and other office equipment.
  • Able to work in a fast-paced environment.
  • Must be able to work flexible and long hours.


High School Diploma or GED, or other relevant degree or equivalent experience.


  • Experience working with clients; comfortable working closely with diverse client base.
  • 3-year experience preferred working with refugees.
  • Cross-cultural or international experience preferred.


  • Proficiency in Microsoft Office applications.
  • Knowledge of community resources and ability to connect families to community services.
  • Excellent verbal and written communication skills.
  • Critical assessment and analysis skills.
  • Ability to work and deal a diverse group of clients.
  • Must be able to keep confidential information.


Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

  • Reports to Manager
  • Must be a team player with monitors as well as other clerical staff.
  • Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
  • Effective working relationship with clients (providers).
  • Adherence to LSF policies and procedures.

Why work for LSF?  

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.    

Amazing benefits package including: 

  • Medical, Dental and Vision 
  • Teladoc (24/7 online access to doctors) 
  • Employee Assistance Program (EAP) 
  • Employer paid life insurance (1X salary) 
  • 13 paid holidays + 1 floating holiday 
  • Generous PTO policy (starting at 16 working days a year) 
  • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement 
  • Tuition reimbursement  

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.