Front-of-House Director

Front-of-House Director


The Guest Services Director is responsible for helping your front counter and dining room teams create a “REMARK”able experience for every guest.

Requirements


	
Management ServSafe Certification (certificate expected within 30 days of position acceptance)
	
Minimum education experience: some college
	
Experience: preferred, but not absolute


 

Responsibilities


	
Opening/Closing the restaurant (frequency based on current number of Directors)
	
Completing daily set-ups for the Front Counter
	
Weekly meetings with the Business Director:
	

		
Set and track goals
		
Discuss budget considerations
	
	
	
Daily mini-meetings with Guest Services Supervisors/Dining Room Hosts
	
Maintaining task checklists for the front counter and dining room
	
Ensuring the cleanliness of the front counter, dining room, restrooms, and grounds (including landscaping)
	
Ensuring the maintenance the fresh flowers in the Dining Room
	
Waste control
	
Correcting behaviors based on CARES/CEM/ROE feedback
	
Interviewing in conjunction with Human Resources Director
	
Daily uniform inspections, taking note of pieces that need replacement
	
Taking note of attendance issues/changes to the day-to-day schedule
	
Allowing disciplinary issues and employee disputes to be handled by the Human Resources Director
	
Gathering intel for worker’s compensation claims
	
Any other tasks related to your area deemed necessary by the Operator or Board


In addition to the above, it is important to remember that the basic running of the restaurant is vital and may super-cede other responsibilities. Please be prepared to allow for that flexibility in your day-to-day operations.

 

Tools


	
Your fellow Directors
	
@Chick-fil-A
	

		
e-Train
		
Customer Experience Monitor
		
Team Member User Admin
		
Dashboards
		
Report Galleries
		
ServicePoint
		
Inform
	
	


 

Pay and Benefits


	
Flexible schedules available
	
Free meals and beverages
	
Access to the Corporate Chick-fil-A Discount Program
	
Ability to apply for Chick-fil-A scholarships
	
Medical, Vision, and Dental Insurance
	
	

2+ Years in the restaurant industry
 A Manager's Food Safety ServSafe Certification
Chick-fil-A experience a plus!$20.00