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Estimated Pay $13 per hour
Hours Full-time, Part-time
Location Athens, Georgia

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About this job

Posting Number:

S11315P

Working Title:

IT Client Support Specialist

Department:

ENGR-Information Technology

About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

College/Unit/Department website:

engr.uga.edu

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Typical University business hours, 8:00 a.m. – 5:00 p.m., Monday through Friday

Advertised Salary:

$45,000 - $55,000

Posting Date:

11/20/2023

Open until filled:

Yes

Proposed Starting Date:

01/01/2024

Special Instructions to Applicants:

Please submit the following:

  1. A resume
  2. A cover letter
  3. List of 3 references with contact information
Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Classification Title:

IT Technical/Paraprofessional/Professional

FLSA:

Non-Exempt

FTE:

1.00

Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:
  • 3+ years experience in IT or client support related positions
  • Experience providing IT or customer support to the University System of Georgia and/or UGA clients
Position Summary:

The IT Client Services Professional will perform non-exempt level information technology work supporting the faculty, staff, and students at the College of Engineering. This role will interact with a wide array of faculty, staff, and student clients in person, email, and in group settings. Strong critical thinking, analytical, and troubleshooting skills will be necessary for success. This position requires a working technical knowledge of IT equipment, computer imaging processes, documentation of procedures and the tracking of tasks completed along with communication via a support request ticketing system.
This position will serve as a first impression of the IT department to the faculty, staff, and students of the College of Engineering. Professionalism and customer service skills are paramount. This position may involve acquiring additional certifications or training to accomplish some tasks.

Knowledge, Skills, Abilities and/or Competencies:
  • Extensive experience with Windows 10 / Windows 11
  • Experience with Mac OS, IOS, and Android
  • Experience with desktop imaging
  • Working knowledge of Active Directory
  • Excellent written and verbal communication skills
  • Works well with other team members
  • Experience with network printers
  • Extensive experience with Microsoft Office
  • Experience with Microsoft 365
  • Working knowledge of Microsoft Teams
Physical Demands:

Typical office environment. May need to lift equipment up to 50 lbs. Driving as needed to perform job related duties.

Is driving a responsibility of this position?:

Yes

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

Yes

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.

Duties/Responsibilities:

Client Services

  • Prioritizing given requests, projects, and tasks along with documenting status of requests via RT ticketing system.
  • Providing technical assistance to all users either in person or via a remote connection.
  • Resolving Tier 1 / Tier 2 support request and assisting other IT staff with Tier 3 support requests.
  • Coordinating with staff and faculty to surplus old inventory.
Percentage of time:

60

Duties/Responsibilities:

Technology Deployment, Updates, and Management

  • Imaging new computers and deploying new equipment for faculty, staff, and students.
  • Build and maintain system images for client deployments.
  • Build, maintain, test, and deploy application packages.
  • Updating and patching of computers supported by Engineering OIT.
  • Maintain Kace 2000 Client Image.
Percentage of time:

20

Duties/Responsibilities:

Student Employee Support

  • Utilizing student workers to help accomplish tasks and requests in a timely manner.
  • Training and developing skills of new student workers.

Percentage of time:

15

Duties/Responsibilities:

Other duties as assigned

Percentage of time:

5

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Katie Tiller

Recruitment Contact Email:

katiller@uga.edu

Recruitment Contact Phone:

7065428839