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in Smyrna, GA

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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location Smyrna, Georgia

Compare Pay

Estimated Pay
We estimate that this job pays $17.87 per hour based on our data.

$13.41

$17.87

$28.24


About this job

Responsibilities

Core Responsibilites and Essential Functions

  • Quality & Safety
    * Timely answering all phone calls received at the main hospital line
    * Ability to maintain composure under stressful situations
    * Prioritize calls to the CODE phone over all other assignments
    * Document all calls outside normal inquiry and routing volumes
    * Participate in all Emergency Announcements and follow departmental emergency protocol
  • Customer Service
    * Project a positive attitude both in person and over the phone
    * Able to route calls to the correct location without delay
    * Maintain professional appearance at all times
    * Maintain courteous and friendly demeanor towards all customers
    * Serve as hospital greeter
    * Assist all customers on way finding throughout the campus
  • General
    * Attend Mandatory staff meetings
    * Complete annual assessment and education
    * Participate on hospital drills
    * Train new hires on the role and assigned job functions
    * Participate in holiday rotation
    * Other duties as assigned

  • Required for All Jobs

  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

  • Qualifications

    Required Minimum Education

  • High school diploma Required and
  • Associate's Degree Preferred

  • Required Minimum Experience

  • 12 months call center or customer service experience, preferably in a health care setting Required

  • Required Minimum Skills

  • Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department.
  • Able to work in a high-volume area, detail oriented and possess problem-solving skills.
  • Demonstrated professionalism, effective communication skills and active listening skills.
  • This individual must project a positive attitude via the phone and in person.

  • Required Minimum License(s) and Certification(s)


    Additional Licenses and Certifications