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Verified Pay $20.60 per hour
Hours Full-time, Part-time
Location Mission, Kansas

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About this job

Customer Service I - Customer Service Specialist
Location US-KS-Mission
ID 2023-1946
Category Healthcare, Welfare, and Social Services
Benefits Category Part Time - Partial Benefits (20-29 hours)
Remote Hybrid
Salary Min USD $20.60/Hr.
Salary Max USD $27.87/Hr.
Organizational Unit Department of Health and Environment
Work Schedule Monday - Friday, Hours Vary
Driving Status Occasional (less than 5%)
Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government! Applications will be accepted through the end of day on November 21, 2023.

Job Description

The Johnson County Health and Environment Department is hiring a Customer Service Specialist (Customer Service I) to work in their Women, Infants, and Children (WIC) program. The main job duties include:

    Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
  • Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
  • Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
  • Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.
Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver's license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

Bilingual; One year of customer service; one year of cashiering or money handling experience are preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.