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Sr Support Services Analyst - Full-time / Part-time
About this job
As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Deltek is actively seeking a Senior Support Services Analyst to join our challenging, innovative and fun Customer Success team. This position will support our ComputerEase Product line.
The candidates will be responsible for:
- Providing quality accounting software support to clients using Deltek products.
- Working in a team environment and providing support to customers via phone, email, chat and the internet.
- Assessing the nature of customer problems and resolving most support issues.
- Customer service and/or software support experience
- Experience with support of accounting software is required
- Basic knowledge of Accounting principles, preferably gained through working with Accounting applications OR within an educational setting
- Successful background and experience working in a team environment
- Ability to multi-task in a fast-paced environment
- Ability to work independently and be self-motivated
- Proficiency with Microsoft Office applications
- Knowledge of Accounting/Bookkeeping principles
- Direct experience with ComputerEase software is a plus
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.