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in Austin, TX

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Estimated Pay $25 per hour
Hours Full-time
Location Austin, Texas

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We estimate that this job pays $25.13 per hour based on our data.




About this job

IT Implementation Manager, New Store Openings

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

As our IT Implementation Manager for New Store Openings, you'll play a key role in bringing our new locations to life. From strategizing the tech needs to managing the implementation process, your role is crucial in making sure each store opens smoothly, on time and within budget.

What you’ll be doing:

  • Strategy Development: You will anticipate future technological needs and formulate comprehensive technology strategies for new store opening technology implementations.
  • NSO Technology Implementations:

You will be responsible for the end-to-end technology planning and implementation for new store openings, including:

  • Initiation: You will conduct thorough assessments to identify technology needs for each new store, involving key stakeholders to understand their requirements and establish project scope and goals.
  • Planning: You will develop detailed project plans, including resource allocation, risk management strategies, and schedules, ensuring all aspects of technology deployment are comprehensively covered.
  • Execution: You will lead project teams in the implementation of IT systems, coordinating closely with vendors and partners to ensure smooth installation, configuration, and validation aligned with project timelines.
  • Monitoring and Controlling: You will regularly review project progress, adjusting strategies as needed, and maintaining control over project quality and budget to ensure objectives are met. You will report on key performance indicators to gauge the success of technology implementations.
  • Closing: You will complete projects with a thorough review to assess overall success and areas for improvement, and reports on key performance indicators to gauge the success of technology implementations.
  • Inventory Management: You will maintain an accurate inventory of all procured equipment designated for new stores and pre-opening equipment kits.
  • Shipping Coordination: You will organize, pack, and ship equipment to new store locations – ensuring accurate, secure, and timely delivery.
  • Hypercare Support: You will provide critical post-implementation support and coordinate the transition to Helpdesk support.
  • Administrative Duties: You will monitor and remediate system integrations, manage user access to enterprise systems, and perform other assigned system administration. You will maintain and update documentation to support implementation processes and vendor procedures.
  • Additional Support: You will perform other duties as assigned to support the technology implementation for opened/remodel stores, project deployment, and other technology initiatives.

How you’ll do it:

  • Leadership: Demonstrated ability to lead through influence and manage teams through complex projects.
  • Analytical Thinking: Strong analytical skills for effective problem-solving and decision-making.
  • Communication: Excellent communication skills for coordinating with internal teams and external vendors.
  • Organization: High level of organizational skills to manage multiple projects simultaneously.
  • Adaptability: Ability to adapt to changing priorities and business needs.
  • Drive for Efficiency: You will optimize processes that enhance efficiency and accuracy in technology implementations.
  • Sense of Urgency: Demonstrates a swift and focused approach to identifying and resolving issues, ensuring minimal disruptions to NSO timelines.

QUE-SO…here’s what you’ll need:

Minimum Qualifications

  • BA/BS degree in Computer Science, Business Administration, or related field OR equivalent professional experience.
  • 5+ years’ experience in technology and information systems with retail related companies
  • Experience managing multiple projects simultaneously.
  • Knowledge of procurement processes
  • Knowledge of networking fundamentals, audio/video, and CCTV systems.

Preferred Qualifications

  • 5+ years’ experience in hospitality operations
  • Experience in new store openings and technology implementation
  • Experience with Oracle Simphony or other POS (POINT OF SALE) hardware and software implementation
  • Experience with Crunchtime


Physical Requirements

  • Capable of lifting and transporting moderately heavy equipment (25-50 pounds).


  • This role requires travel as needed to support new store openings (estimated 25-30%).

Work Location

  • Based in Austin, TX (Headquarters).