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in Kansas City, MO

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Verified Pay $40,000 to $58,500 per year
Hours Full-time, Part-time
Location Kansas City, MO
Kansas City, Missouri

About this job

Job Description

Job Description

Job Location:

Applicants must live in one of the following states: Colorado, Illinois, Iowa, Kansas, Missouri, or Nebraska.

Job Summary:

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:

  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.

Required Skills:

  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience
  • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with K-12 Education software products

Salary Range:

  • $40,000 to $58,500 / year depending on experience and qualifications

Company Description
Join Our PEOPLEWARE Team! Join our expanding staff of 70+ professionals in utilizing state of the art technology and tools, providing technical services to Cities, Counties and School Districts. CIC has over 40+ years of experience in the public sector, servicing and supporting 600+ customers in 7 states, and offers a stable and growing environment for long-term advancement.

Company Description

Join Our PEOPLEWARE Team! Join our expanding staff of 70+ professionals in utilizing state of the art technology and tools, providing technical services to Cities, Counties and School Districts. CIC has over 40+ years of experience in the public sector, servicing and supporting 600+ customers in 7 states, and offers a stable and growing environment for long-term advancement.