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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location North Fort Myers, Florida

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Estimated Pay
We estimate that this job pays $17.53 per hour based on our data.

$13.9

$17.53

$23.7


About this job

This position provides verbal and/or written correspondence as necessary to resolve issues and handles
inbound customer service calls from glass shops in a call center environment.

Essential Job Duties:
•Handles inbound customer service calls from glass shops.
•Inputs orders into the order entry application.
•Provide verbal and/or written correspondence as necessary to resolve issues.
•Assume other duties as assigned.

Education & Experience:

•Must have a high school diploma or equivalent.

Knowledge/Skills/Abilities:
•Must be detail-oriented, organized, and able to multi-task with an excellent customer service aptitude.
•Proficient computer skills are essential.
•Must be able to work cooperatively and communicate effectively with both employees and customers;
must portray a high level of proper grammar and verbal skills.
•Must be reliable/dependable.
•Strive to minimize the handle time of inbound calls while maintaining quality.
•Maintain the utmost level of business integrity.
•Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
•Must maintain the utmost level of confidentiality when handling sensitive and proprietary business
information.

Essential Physical Demands/Work Environment:
•Must be capable of working in a routine, repetitive work environment; must consistently adhere to a
defined schedule always online and available to take inbound calls promptly at defined start times.
•CSR's work in an ergonomically-designed work stations that create a pleasant and team-oriented
environment.

Schedule: Monday-Friday 7:30am-5:30pm