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in Bridgeport, CT

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Estimated Pay $48 per hour
Hours Full-time
Location Bridgeport, Connecticut

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We estimate that this job pays $47.72 per hour based on our data.




About this job


Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Monday - Friday 8a-4:30p

Complex Case Manager-RN

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

St. Vincent's Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system's second-largest hospital.


The Complex Case Manager provides complex case coordination services as a member of the Case Coordination and Social Work Department and interdisciplinary professional team. This position must demonstrate strong advocacy skills with a focus on problem solving and creating collaborative plans for positive patient outcomes and transitions.

This role focuses on complex patients both social and medical with an anticipated long length of stay (>10 days) and complex transition planning needs.


· Performs transition of care assessments and care planning for complex medical and social patients in the Fairfield Region, which involves patients and families in transition planning.

· Identifies transition planning, problem solving and barriers in documentation

· Collaborates with the primary CM, social worker, preventative medicine, palliative, medical and nursing teams to problem solve barriers to discharge that may include complex medical and social needs. Bridges care with ICP teams or other agency teams to prevent readmission.

· Connects with key stakeholders in the community to understand resources and services that could help transition patients to the community or supportive living situation. Identifies resources within HHC system and larger community to address patient care needs.

· Provides education for patients, families, community, and other professionals regarding disease prevention, impact of illness and advocacy for benefits and health maintenance.

· Keeps patient panel statistics that highlight decreased LOS, collaborative work relationships and decreased readmissions and program evaluation.

· Perform other related duties as required.


· BSN required. MSN preferred.

· Minimum of 5 years' experience in hospital based case coordination. 10 years preferred.

· At least five years of experience working in an acute care setting.

· Excellent communication skills (written & verbal).

· A passion for helping vulnerable populations.

· Highly effective analytical, organizational and problem solving skills.

· Positive, customer-focused approach.

· Ability to work independently and with teams.

· Models Hartford Healthcare Leadership Behaviors and Core Values.

· Strong facilitation and statistical skills.

· Knowledge of federal & state regulatory requirements.

· Strong knowledge of Lean and performance improvement methodologies

· Skill in planning, organizing and delegating.

· Strong ability to provide expert verbal and written clinical documentation and consultation along the continuum of care.

· Must be able to work collaboratively, efficiently and effectively with multidisciplinary health care professionals to ensure a seamless transition of care for our patients and families.

· Ability to multi-task and address multiple needs of healthcare team members and patients/families.

· Excellent ability to address complex psychosocial needs by working with community resources and addressing barriers that prevent patient from optimizing their health and quality of life.

· Ability to work in fast changing healthcare environment.

· Must maintain CEU's as required for RN, CCM and/or ACM licensure.

· Physical abilities to include sitting and standing for prolonged periods.

· Adheres to HIPPA requirements.

We take great care of careers.

Committed to nursing excellence, St. Vincent's Medical Center in Bridgeport is a twice-designated Magnet hospital. With more than 3,200 employees, it includes a 473-bed teaching hospital, a 76-bed inpatient psychiatric facility and special needs services for adults and children. St. Vincent's is also a Level 2 Trauma Center, certified by the American College of Surgeons, Committee on Trauma. Now part of Hartford HealthCare, it is the fastest growing hospital in the state providing more advanced surgical procedures and expanding access to care. A large provider group, comprised of the region's foremost experts, provides convenient patient access from Stamford to Milford and nearly everywhere in between. Founded in 1903, St. Vincent's remains steadfast in its mission to provide compassionate, personalized care to the community.

St. Vincent's Medical Center is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Home Care services, Senior Services, and an extensive Medical Group network. Hartford HealthCare's unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 37,000 employees- in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you'll learn, grow, and contribute to healing and health as part of one of Connecticut's premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.