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in Hagerstown, MD

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About this job

Essential Functions:
Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
Researches and resolves inventory discrepancies
Researches and resolves cancelled picks, picks on hold, and other applicable duties
Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
Communicates compliance issues to FFC Operations Support Supervisor
Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
Conducts audits on shipments and warehouse cycle schedules
Works closely with supervisors and associates to correct errors
Delivers coaching and feedback to team members related to quality performance and safe behaviors
Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
Performs other quality assurance job duties as assigned

Minimum Requirements:
High School or GED
2 years' experience in quality assurance and distribution center operations
Basic math and reading comprehension skills
Basic computer skills including a working knowledge of Microsoft Office
Experience with software applications such as Excel, Access, and WMS
Experience using troubleshooting processes to resolve problems

Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.