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in Monaca, PA

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Estimated Pay $68 per hour
Hours Full-time, Part-time
Location Monaca, Pennsylvania

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Estimated Pay
We estimate that this job pays $68.44 per hour based on our data.




About this job

Job Description

Job Description


Responsible for managing the Customer Service Group in cooperation and support of the sales force in the day-to-day business.


This is an exciting time to join Stoelzle Glass USA. We are part of a successful 200 year old family owned Austrian company. The family recently purchased a glass manufacturing facility in Monaca, PA and we are establishing our presence in the US. We are significantly investing in this operation with big plans for growth. We offer a competitive compensation and benefits package including medical, dental, vision coverage, and a 401(k) with Company match.

Key responsibilities:

  • Responding to customer queries in a timely and accurate way
  • Communicating with customers through various channels o Acknowledging and resolving customer complaints
  • Knowing the products inside and out to answer customer inquiries
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Coordinating purchased items with customers
  • Decoration coordination with customers - design appointment, deliveries
  • Support with forecasting of customer demand where applicable
  • Process risk reports for month end performance, manage internal pricing and exceptions as required
  • Communicating and coordinating with colleagues from sales, planning, quality, production and logistics
  • Ensure customer satisfaction and provide professional customer support

Qualifications & Experience:

  • High School Diploma
  • 5+ years of Costumer Service experience
  • Proficient in MS Office suite
  • Understanding of how CRM systems work
  • Customer and solution-oriented performance
  • Excellent communication and problem-solving skills
  • Skilled in prioritization and multi-tasking abilities
  • Patience when handling tough cases
  • High sense of responsibility
  • Ability to lead a team
  • Confidentiality about internal company matters
  • Good ability to learn and willingness to continue further education
  • Demand planning experience a plus