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in Herndon, VA

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Estimated Pay $16 per hour
Hours Full-time, Part-time
Location Herndon, Virginia

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About this job

24-Jan-2024

Senior Customer Support Analyst, Accounting

US Remote

9053BR

Company Summary

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Do you like getting to know people? Do you like solving problems or troubleshooting issues? We are looking for someone to join our team and grow their talent and career.


As a Senior Support Analyst, you will be helping our customers resolve their questions and issues for the Deltek Vantagepoint and Vision products through phone, chat, and email.


The most successful person in this role is someone who is warm and friendly and likes assisting others. This isn't a call center job - you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution.


As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business.

This is a full time, remote position.

Qualifications

  • 2+ years customer service or relevant software experience required

  • Experience working in Planning software- Deltek Vision/Vantagepoint, NetSuite, Sage, Accelo or Acumatica preferred

  • CRM application or support experience a plus!

  • Experience working in a SaaS environment a PLUS

  • Excellent time management and organizational skills

  • Strong listening skills

  • Outstanding communication skills, both oral and written

  • Ability to problem solve, thoroughly research, and troubleshoot customer questions and issues

  • Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas

  • Desire to exceed customer expectations by providing world class customer service

  • Ability to learn new technologies and processes quickly

  • College degree or relevant work experience required

Travel Requirements

No

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.