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in Dunbar, WV

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Estimated Pay $19 per hour
Hours Full-time, Part-time
Location Dunbar, West Virginia

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Estimated Pay
We estimate that this job pays $18.81 per hour based on our data.




About this job

Job Description

Job Description
  • Training & development
  • Competitive salary
  • Opportunity for advancement
  • Paid time off

Are you ready to join an award-winning team that provides excellent customer service and value?

You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

  • Competitive compensation structure
  • Growth and advancement opportunities in an award-winning franchise.
  • Full time position
  • Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
  • Achieve work-life balance with no weekend work requirements
  • Paid training and career planning provided
  • A cohesive team culture with regular events

This position is for highly organized and customer-centric individuals who have a passion for delivering outstanding results. If you are an outgoing, organized professional, this is a great opportunity to develop alongside a fast growing company. In this important role, you manage the day-to-day office operations including providing administrative support to the team, working withour call center and following up with existing and new potantial customers.. You work closely with the owner managing email campaigns and social media postings, assist with sales support and customer service by phone and email.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Kanawha Valley area. We are looking for energetic and friendly people who enjoy working on various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, etc.

  • Handle all telephone calls incoming and call customers and following up on customer inquires.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Following phone scripts with customers based on type of call.
  • Entering Data ino Service Titan, our operations management software
  • Acknowledging and resolving customer complaints.
  • Knowing our services inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Data entry, reports and analytical support
  • Working with clients to provide exceptional customer service
  • Manage feedback from clients, business partners and suppliers
  • Trade associations & industry group support
  • Coordinating digital marketing posts, and responding to comments & inquiries
  • Representing House Doctors in the local community, and networking with potential customers as needs arise

  • Customer Service Representative Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience with social media postings and management
  • 2+ years of experience with office admin duties
  • Excellent written and verbal communication skills
  • Detail-oriented and highly organized
  • Proficient with general office technology and software including Google Workspace
  • Understanding of basic accounting would be considered an asset
  • Ability to learn and operate basic computer programs and systems
  • Friendly personality and committed to great customer service
  • A self starting with a strong work ethic and highly dependable