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in San Dimas, CA

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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location San Dimas, California

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Estimated Pay
We estimate that this job pays $18.47 per hour based on our data.

$15.33

$18.47

$28.38


About this job

Job Description

Job Description
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities
  • Receive inbound calls and emails
  • Identify the reason for the customers call, collect relevant information and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
  • Interact with shipping and receiving


Qualifications

  • High school diploma/GED (not required )
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • bilingual, preferable.