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Verified Pay $26.48 - $53.40 per hour
Hours Full-time, Part-time
Location Los Angeles, California

About this job



Crisis Support Program Coordinator
University of California Los Angeles



Requisition Number: 40905
Salary: $26.48 - $53.40 Hourly

Position Description:
Under the direction of the Director of Case Management Services, the Crisis Support Program Coordinator is a professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects, tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. The Program Coordinator supports the daily function of two programs: Case Management Services and Campus Assault Resource and Education (CARE) Program. Case management services provides crisis support and case management to UCLA students. The Campus Assault Resources and Education (CARE) program provides support to students, staff and/or faculty who seek services related to sexual violence and sexual harassment. These two programs are co-located in a shared space on campus and operated in a highly coordinated way.

This position coordinates activities and provides essential services to meet the needs of the office in a dynamic environment where privacy is maintained. This position provides crisis intervention when necessary, student intake services and assistance on matters that are highly sensitive in nature and require a high level of diplomacy, analytical skill, independence, and initiative in execution and implementation.

The Crisis Support Programs Coordinator provides crisis intervention over the phone and in person, serves as the intake coordinator for all students, staff and/or faculty eligible for either the Campus Assault Resources and Education Program (CARE) or Case Management Services (CMS) Program, provides front-desk coverage during business hours, and is the first point of contact for callers and visitors. Facilitates triage of callers and visitors needing support, coordinates with Case Managers and CARE Advocates to schedule appointments with new students, and answers questions about Case Management Services and CARE. This position assesses incoming inquiries from the community at large, answers questions, and provides additional resource information as needed. The Crisis Support Program Coordinator develops and maintains the CMS and CARE database by utilizing features that support the workflow and data management for the office.

The Program Coordinator provides administrative support to the Case Management Services and CARE shared office space. Responsible for ordering office supplies and other programmatic materials. Updates and develops internal forms and outreach materials. Assists with scheduling meetings and coordinates meeting logistics, including reserving campus space as needed. Updates and maintains the Case Management Services and CARE websites. Compiles program evaluations and assessments, analyzes assessment data, and develops reports on program activity.

The Coordinator aids in the operations of the Consultation and Response Team through record maintenance, meeting and training logistics, and other related tasks. The Coordinator may be assigned other tasks that support the mission of the office and Division of Student Affairs.


Special Instructions:
This is a two-year contract with the possibility of renewal. Full contract term not to exceed policy maximum of four years.

Working hours will be between 8 AM and 6 PM.

The budgeted hiring salary/target range for this position is the posted minimum to $34.96 hourly, with salary placement based on skills, knowledge, and experience.

For full application instructions and position description, please visit:

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy,








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