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in Columbus, OH

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Verified Pay $16.50 per hour
Hours Full-time, Part-time
Location Columbus, Ohio

About this job

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at 

START DATE: March 11, 2024

PAY + BENEFITS: The compensation for this role is $16.50 per hour + competitive benefits package including Medical, Dental, Vision, Generous Paid Time Off/Paid Holidays, Tuition Reimbursement, 401K plan pus Employer Match and Professional Development

SCHEDULE + TRAINING:

TRAINING: We provide 3 weeks of paid training. Training hours are Monday - Friday 8 am - 5 pm Central

SCHEDULE #1: Monday – Wednesday and Friday 9am - 5:30 pm Central; Thursday 10:30am - 7:00 pm Central

SCHEDULE #2: Monday - Thursday 9am - 5:30 pm Central; Friday 10:30am - 7:00 pm Central

OFFICE AND TECHNOLOGY REQUIREMENTS:

Xtend Healthcare will provide all hardware and software.  Qualified candidates must secure the following to successfully execute job responsibilities:

  • ​Reliable high-speed internet– 100mbps download, 10 upload speed minimum, and latency less than 25 ms.(Please note: Rural, Satellite Services, MIFI/Jetpacks, 5G networks, Google Pod, EERO Device and WIFI extenders are not compatible with our systems)

  • Cell phone that has the ability to download an app

  • Wired internet connection by connecting an Ethernet cord into your server from the router/modem

  • Computer equipment will be provided on Day 1 of Training

  • Private workspace or home office free from distractions

  • As a work-from-home employee, I understand that I may encounter slowdowns during periods of heavy internet use due to a variety of factors; one of which is the number of devices connected to the internet in the home and especially devices streaming Netflix, Hulu, games etc. I understand that WiFi is not compatible with company systems and that connecting device directly to the router will provide the best connection.

LOCATION: Remote/Work from Home.

  • Location Requirement: All work must be performed in the United States for this remote role.

JOB SUMMARY:

Healthcare Receivable Specialists (HRS) is responsible for performing phone activities to service and collect patient accounts receivables for medical accounts. HRS will locate and communicate with patients via the telephone to obtain repayment in full or to establish acceptable payment arrangements.  Additionally, HRS will resolve issues of a non-routine nature as necessary as well as answer patients’ questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

1.  Communicate with patients regarding the repayment of their medical debt. 

2.  Perform account research and route accounts through appropriate client workflows.

3.  Ensure all accounts are worked within client standards and Federal Regulations. 

4.  Maintain continuing education, training in industry career development.  

MINIMUM REQUIREMENTS:

  • High school diploma

  • 6 months work experience in a call center environment is preferred

  • PC experience in a windows environment

  • Basic keyboarding skills

PREFERRED QUALIFICATIONS:

  • Effective written and verbal communication skills

  • Strong listening skills, ability to follow written and/or verbal instructions

  • Good mathematical skills including calculator skills

  • Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals

  • Strong organizational skills and the ability to meet tight deadlines

  • Negotiation, counseling and problem-solving skills

  • Reliable, ability to work flexible day, evening and weekend hours as required

  • Ability to learn company collections computer system and phone system

  • Persistent, ability to overcome objections, ability to remove barriers

  • Team player


All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.