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in Rapid City, SD

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Estimated Pay $15 per hour
Hours Full-time, Part-time
Location Rapid City, South Dakota

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Job Description

Job Description

Rapid City Medical Center is seeking a full-time Referral Specialist for our GI Department at Rapid City Medical Center. Duties will include, but not limited to, scheduling of incoming referrals, sending out procedure intakes, preparation/mailing out procedure letters, scheduling post-hospital, post tec, and recheck appointments. Qualified applicants will have great attention to detail, customer service skills and be able to communicate professionally and effectively with providers, nurses, and patients.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.

We offer an outstanding benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. 


  • Schedules appointments with RCMC providers at the request of other RCMC providers.
  • When requested helps facilitate appointments with providers outside of RCMC.
  • Schedules ancillary appointments within the RCMC organization when appropriate.
  • Compiles medical records information necessary for providers that patients are being referred to.
  • Follows up with patients on appointment times and other necessary information.
  • Facilitate prior authorizations when necessary, getting appropriate information to the prior authorization nurse, or completely the authorizations themselves.
  • Regularly updates RCMC providers about services provided within RCMC. Actively promote services within our facility to other in house providers.
  • Ensures brochures regarding services provided within RCMC are adequately stocked in all departments.
  • Sends all referral documents electronically to providers, when applicable in order to meet Meaningful Use criteria.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Maintains patient confidentiality.
  • Performs other duties as assigned.


EDUCATION:  High school diploma or GED.


EXPERIENCE:  One year of health care organization experience.

ENVIRONMENTAL/WORKING CONDITIONS: Medical office with exposure to communicable diseases and other conditions related to the clinic setting.


PHYSICAL/MENTAL DEMANDS: Daily activity is 90 percent sitting and 10 percent walking or standing with repetitive data entry. Employee must have the ability to manage the demands of many providers at once with professionalism and a good attitude. 


This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.