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Estimated Pay $17 per hour
Hours Full-time, Part-time
Location Saint Albans, West Virginia

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Estimated Pay
We estimate that this job pays $17.15 per hour based on our data.

$10.89

$17.15

$35.98


About this job

Job Description

Job Description

FamilyCare Health Centers is looking for Patient Contact Center Associates at our St. Albans, East location.


Physical Requirements:

  • Must be able to regularly talk and hear.
  • Must be able to frequently stand, walk, sit, stoop and reach.
  • Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
  • Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualifications:

  • High school graduate or equivalent.
  • A pleasant voice.
  • Must have the ability to operate computer systems.
  • Must be friendly and personable.
  • Excellent customer services skills required.
  • Conflict resolution skills preferred.
  • Excellent verbal and written communication skills and effective interpersonal communication skills.
  • Computer experience preferred.
  • Working knowledge of medical terminology preferred.
  • Health care experience preferred.

Basic Function:

Responsible for handling a large number of calls in a timely manner with a focus on excellent customer service.

Responsibilities:

  • Achieve desired customer service levels.
  • Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
  • Obtain complete and accurate information when taking phone messages/patient cases.
  • Follow standardized schedule templates.
  • Manage large amounts of calls in a timely and effective manner.
  • Routing calls appropriately.
  • Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
  • Providing excellent customer service.
  • Researching customer problems.
  • Identifying customer needs while providing the right solutions to customers.
  • Doing appointment reminder calls the day before for any patient that have not confirmed their appointment.
  • Other duties as assigned.