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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location Rock Island, Illinois

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Estimated Pay
We estimate that this job pays $17.9 per hour based on our data.

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About this job

Job Description

Job Description

Description/Job Summary

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Customer Experience Supervisor at our Corporate office in Rock Island, IL.

PURPOSE

To efficiently oversee the customer service department and ensure the highest level of customer service and problem resolution.

MINIMUM REQUIREMENTS

  • High School completion or equivalent
  • Valid Driver License
  • Excellent interpersonal, communication skills and telephone etiquette
  • Excellent Customer Service skills
  • Transportation industry experience preferred
  • Detail-oriented, organized
  • Analytical thinker and problem-solver
  • Ability to multi-task and react to change productively
  • Ability to read and distinguish numerical values such as pounds, pieces, and dollar amounts
  • Strong Leadership skills
  • Supervisory experience is preferred
  • Proficiency in Microsoft Office, specifically Word and Excel
  • Excellent attendance

ESSENTIAL FUNCTIONS

  • Oversees work activities to achieve the highest level of Customer Experience while meeting operational goals.
  • Monitors, Coach & Develops policies, and procedures to better serve our customers while providing feedback, training to support team development.
  • Conduct documented performance discussions, career pathing & discipline as needed
  • Point of escalation & identify trends to evaluate/analyze problems, and develop an action plan for improvements
  • Manage and track customer shipments from pick up to final delivery
  • Provide administrative and operational assistance to ensure seamless delivery to customers
  • Deliver prompt and professional solutions for customer inquiries via phone, email or chat
  • Provide customers with information regarding our service and transit times
  • Ensure the efficiency & productivity of the Customer Service Team and assist them with problem resolution
  • Maintain Confidentiality
  • Assist with recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision
  • Perform other duties as needed

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

  • Primarily sedentary work, which involves sitting most of the time
  • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
  • Visual Acuity including regular use of items including a computer screen or monitor
  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
  • Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others


To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Rock Island, IL location.

Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.