Field Service Engineer

Field Service Engineer 

• Our client is an equipment manufacturer, selling to some of the biggest and most successful metal companies in the world, with a proven track record of success.
• They have been in business for 42 years and have been growing at 20% rate year after to year.
• Due to growth, the client has expanded and is adding a Field Service Engineer to the team
• People with a track record of innovation and achievement, succeed and thrive in our client’s environment.
• This role will enjoy upward mobility, flexibility to work from home and travel 30-50% of the time to install, support and maintain equipment for the customers

Benefits:

• Unlimited growth potential
• 100% paid for medical, dental and vision benefits
• Work-life balance
• Flexible hours
• Good vacation package
• Salary is 60K - 70K + bonus + overtime + per diem

Responsibilities:

• Remote role with 30% travel
• Perform installations, unpacking/ packing, inspection, preventative maintenance and corrective maintenance / repairs of the equipment
• Provide excellent customer service to ensure installation is flawless and seamless
• Technical support on operation, repair and maintenance of packaging equipment as needed through on-site visits
• Provide telephone/remote technical support for equipment at sites throughout United States
• Initiate proactive action on behalf of the customer, e.g. preventative maintenance
• Provide closed-loop feedback on all escalated actions
• Develop customer relationships that breed loyalty
• Actively promote the features and benefits of the equipment/ products
• Actively engage other areas of the business when opportunities exist
• On-call as needed to support equipment throughout the United States
• Performs the administrative duties associated with the job including Expense Reports, Mileage reports, Timecards, Parts Requisitions/Returns, Installation Reports, Service Reports, and other reporting duties, which may be assigned.

Required Qualifications:

• Associate degree in electronics, maintenance or equivalent maintenance troubleshooting or field service maintenance work is required
• 1+ years of manufacturing maintenance experience, ideally from an equipment manufacturer, CNC, metals, laser cutting, or related industries required
• Must have experience troubleshooting, inspecting, and performing PMs on equipment; prefer installation experience
• Able to read blueprints and electrical schematics
• Excellent electrical and mechanical troubleshooting skills
• Professional, articulate, excellent customer service skills and open to going the extra mile to ensure the customer is happy
• Be on-call as needed to support customers’ needs
• Capable of operating test equipment
• Open to traveling 30% of the time

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