Key Hourly - Full-time / Part-time

Reports to: General Manager/Regional Manager
Job Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance. 
Major Areas of Responsibility: 
•	Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers. 
•	Analyze data to make operational decisions or activities.
•	Direct organizational operations, projects, or services.
•	Direct sales, marketing, or customer service activities.
•	Prepare staff floor plan or work assignments.
•	Monitor performance of staff. 
•	Provide basic information to guests.
•	Document events in the manager’s log.
•	Operates a computer and associated software (MS Office, internet) and computerized cash register. 
•	When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.
•	Maintain a positive and professional approach to coworkers and customers.
•	Strong MVP Program knowledge. 
 

Qualification Standards
•	Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
•	Initiative — Job requires a willingness to take on responsibilities and challenges.
•	Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
•	Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
•	Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
•	Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
•	Integrity — Job requires being honest and ethical.
•	Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
•	Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
•	Social Orientation — Job requires preferring to work well with others rather than alone.
Essential Functions
•	Stand for long periods of time.
•	Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
•	Repeat the same movements.
•	Walk or stand for long periods of time.
•	See details of objects that are less than a few feet away.
•	See details of objects that are more than a few feet away.
•	See differences between colors, shades, and brightness.
•	Understand the speech of another person.
•	Speak clearly so listeners can understand.
•	Use stomach and lower back muscles to support the body for long periods without getting tired.
•	Keep your hand and arm steady while moving.
•	Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
•	Bend, stretch, twist, or reach out their body.
•	Be physically active for long periods without getting tired or out of breath.
•	Focus on one source of sound and ignore others.
•	Hear sounds and recognize the difference between them.
•	Use muscles to lift, push, pull, or carry heavy objects.
•	Use muscles for extended periods without getting tired.
•	Determine the distance between objects.
•	Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
•	React quickly using hands, fingers, or feet.
•	Add, subtract, multiply, or divide quickly and correctly.
•	Multitasking different work activities and shifting attention from one task to another.
•	Heavy lifting up to 40 lbs.