Assistant Manager

Assistant Manager Job Description
Reports to: General Manager/Regional Manager
Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance. 
Major Areas of Responsibility: 
•	Monitor all restaurant operations and conditions to ensure the quality of the product and guest services.
•	Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets.
•	Display good judgment.
•	Maintain a positive attitude and professional approach to coworkers and customers. 
•	Demonstrate coaching/counseling skills.
•	Display a strong sense of urgency.
•	Delegate and follow-up.
•	Is approachable to team players.
•	Embrace 100% responsibility.
•	Model the Core beliefs.
•	Relationship building.
•	Ensure FOH execution of standards.
•	100% table visits - Effective resolution table visits
•	Prioritize guest relations.
•	Strong floor presence.
•	Expectation for positive review percentages on Customer Relationship Management (CRM) platform.
•	Hold effective pre-shifts.
•	Knowledgeable of all food specs.
•	Complete a line/temp check.
•	Write a prep list.
•	Place an order, adhering to pars, through food distribution company (Sysco).
•	Understand the delivery order error rate. 
•	Basic interviewing skills.
•	Train/work closely with the FOH Trainers.
•	Write schedules for all employees.
•	Anticipate staffing needs.
•	Write floor plans for servers. 
•	Utilize Hot Schedules/labor proforma/logbook/templates.
•	Utilize iControl for sales, item trends, labor, overtime, etc.
•	Maintain department labor standards.
•	Open and close store using checklists.
•	Run an effective wait.
•	Knowledge of FOH manager computer functions.
•	Health inspection compliance, FOH cleanliness/sanitation.
•	Comply with restroom standards.
•	Strong MVP and Paytronix knowledge.
•	Basic R&M knowledge. 
•	Enter all food invoices and import Sysco invoices. 
•	Involved in local store marketing initiatives.
•	Basic P&L knowledge.
•	Handle cash transactions, comps, or voids, and amounts of cash in drawers.
•	Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals.

 Qualification Standards
•	Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
•	Initiative — Job requires a willingness to take on responsibilities and challenges.
•	Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
•	Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
•	Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
•	Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
•	Integrity — Job requires being honest and ethical.
•	Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
•	Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
•	Social Orientation — Job requires preferring to work well with others rather than alone.



Essential Functions
•	Stand for long periods of time.
•	Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
•	Repeat the same movements.
•	Walk or stand for long periods of time.
•	See details of objects that are less than a few feet away.
•	See details of objects that are more than a few feet away.
•	See differences between colors, shades, and brightness.
•	Understand the speech of another person.
•	Speak clearly so listeners can understand.
•	Use stomach and lower back muscles to support the body for long periods without getting tired.
•	Keep your hand and arm steady while moving.
•	Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
•	Bend, stretch, twist, or reach out their body.
•	Be physically active for long periods without getting tired or out of breath.
•	Focus on one source of sound and ignore others.
•	Hear sounds and recognize the difference between them.
•	Use muscles to lift, push, pull, or carry heavy objects.
•	Use muscles for extended periods without getting tired.
•	Determine the distance between objects.
•	Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
•	React quickly using hands, fingers, or feet.
•	Add, subtract, multiply, or divide quickly and correctly.
•	Multitasking different work activities and shifting attention from one task to another.
•	Heavy lifting up to 40 lbs.
•	Occasionally exposed to toxic or caustic chemicals.
•	Occasionally exposed to extreme cold and/or heat (non-weather).
•	Available to work days, nights, weekends, and holidays. 

 Management Benefits:
•	Salaried Positions 
•	5-day Work Week – additional days worked receive incentive pay 
•	Bonus Incentive plan for all levels of management
•	Comprehensive Medical Coverage
•	Dental Coverage
•	Vision Benefits
•	Accident, Short Term Disability, Long Term Disability and Critical Care Insurance
•	Complimentary Life Insurance
•	401 (K) with Company Match
•	Health Savings Account with Company Match
•	Paid Time Off
•	Continued Professional Development
•	Dining privileges which may include discounts or monthly allowance 
•	Health and Wellness Incentives for Gym Memberships