Major Responsibilities:

Greets patients and assesses their immediate needs. Successfully manages the first impression of the medical center.
Assists in maintaining a smooth traffic flow at the entrances to the facility.
Assists manager to conduct daily huddles and rounding to ensure all team members are updated on daily concerns/issues or situations that impact all who enter the facility.
Serves as expert on regulatory guidelines for screening, visitation and safety guidelines for the team.
Assists with real-time patient/visitor concerns and complaint resolution that are escalated to the manager for the department.
Utilizes appropriate resources to verify patient/visitor destination and provides accurate directions.
Offers assistance in any way necessary to include assists in/out of vehicles, locate wheelchairs, escort to destination. Remains with patient if they are alone or in a wheelchair until proper hand-off is made.
Responsible for all department keys, pass cards, etc.
Assists patients with transportation needs, ie: taxi vouchers, bus passes, van transport or other special needs.
Ensures work areas are clean of debris, safe and free from obstacles.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate (or equivalent knowledge) in.

Experience Required:

Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities Required:

High level of demonstrable customer service/customer relations skills typically obtained through customer service work experience.
Exceptional verbal and written communication skills.
Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
Proven effective critical thinking, creativity, problem solving and decision-making skills.
Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management. Intermediate computer skills with windows applications and other automated systems.

Physical Requirements and Working Conditions:

Must be physically able to stand for up to 80% of each workday as well as sit, walk, lift, squat, and bend.
Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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