When interviewing for a cashier position, you really want to do everything you can to show the interviewer your customer service skills and trustworthiness. While you should always be prepared for common job interview questions, there are a few cashier-specific questions that you’ll want to make sure you have practiced before hand.
How would you describe excellent customer service?
As a cashier, you will constantly be interacting with customers. It's crucial that you provide quality service and that your description is in sync with how the employer views customer service.
"I would define excellent customer service as doing whatever is necessary to keep the customer happy. Whether it's greeting them with a smile, ensuring they have everything they need, or providing them with assistance. It also means resolving any issues that may arise, no matter who was at fault."
Do you prefer working alone or on a team? Why?
In any job, being able to work with a team and get along with others is important. However, make it clear to the interviewer that you can still accomplish goals successfully on your own.
"I work highly effectively alone, however I prefer to work on a team because it can be extremely beneficial. I feel that collaborating with others allows for more ideas and higher efficiency and speed. If we're all working well together, it will be apparent to our customers and reflect well on the company."
A coworker calls in sick leaving you to work the shift alone with long lines. What do you do?
This is your opportunity to show the interviewer that you are not flustered easily and still work well under stress and pressure.
"The key is to prepare for the shift ahead both mentally and strategically. I would still provide exceptional customer service, but also adjust my work style to be faster paced than usual so that the lines would move quickly. A positive attitude and great service can outweigh a slight wait in line. If after some time the lines were still long, I would consult with my manager about calling in another coworker to help cover the shift."
Are you comfortable handling money?
The main role of a cashier is to handle customer's transactions so you need to show that you can be trusted with money and are comfortable doing such.
"Handling money is expected to be my primary duty. I have no problem with that responsibility. I've worked as a cashier for three years and have experience counting back change and balancing my cash register. A customer has never had an issue and my register has never come up short."
Tell me about a time you provided excellent customer service.
Employers look for candidates that can do their jobs well, while keeping the customers happy. Recall a past situation where you went above and beyond to give great service.
"A customer came in looking for a product she saw online, however we did not carry it in stores. I apologized and explained that our store inventory differed from our online inventory. I showed her a similar product in our store that she could purchase. As well as offering her the option of free express shipping on the online product just in case she was sold on that specific one. I allowed her to choose whichever was most convenient for her to show we were willing to do whatever it took for her to leave a happy customer."