When interviewing for a receptionist position, you really want to do everything you can to let the interviewer get a sense of your responsible nature and friendly demeanor. While you should always be prepared for common job interview questions, there are receptionist-specific questions that you’ll want to make sure you have practiced before hand.
What programs and/or software do you have experience using?
Most receptionist positions require using basic software for email, scheduling, etc. It is best to have some knowledge of how to navigate these products before interviewing.
"Due to my past experience as a receptionist, I am extremely proficient in the Microsoft Office suite with programs such as Excel, Outlook, Word, etc. I have created numerous presentations using Powerpoint. Also, I am skilled in Adobe Photoshop and InDesign."
How do you keep your daily schedule organized?
Organization is an essential part of being a receptionist. A lot of information passes through you so the interviewer is confirming you know how to maintain order.
"I prioritize my tasks at the beginning of each day to ensure the most important items get done as soon as possible. I am efficient and skilled at multi tasking so I can work on several projects simultaneously with no complications. Lastly, I maintain a strict filing system so I can easily retrieve things and always know where the correct information is located."
What is the importance of a receptionist if we talk about a customer's overall impression of the company?
This question will show the employer that you are aware of your responsibilities and the role you play in the company's success.
"I think the receptionist plays a critical role in the customer's perception of the company. I am the first person they encounter so I could make or break the customer's first impression. I possess effective business communication skills and can easily interact with a wide variety of personalities over the phone and in person so I have no doubt that I will represent the company in the best possible manner. It is crucial that the customer experiences great service from the receptionist. Using my pleasant disposition I will see to it that all customers have a positive impression of this company."
Describe your previous duties.
This is your opportunity to showcase your experience. Take full advantage of it.
"In my previous position, I was responsible for answering multiple phone lines, transferring calls, and greeting walk-in customers. I have experience handling a switchboard of up to 20 lines for a busy production company. I also greeted applicants and vendors, announced their arrivals, and answered their questions about the company where I was previously employed.”
How do you handle a fast-paced work environment?
As a receptionist, a multitude of people will require your assistance perhaps even all at once. Explain to the interviewer how you have handled similar situations in your work or personal life.
"I have been a receptionist for about three years now so I am comfortable working in a fast-paced environment. Over time, I have adjusted my work style to the field and find that I adapted quite easily. I don't mind high volume work. I feel that working in an environment that constantly presents new challenges keeps me on my toes and I enjoy that."