Do you have a job interview for a sales representative position soon? That's exciting! By practicing how to answer common job interview questions, you can be better prepared for the big day. A great way to perfect your answers for the real interview is to sit down with a friend or family member and do a mock interview.
Since being a sales representative involves interacting with people, the interviewer will most likely ask you questions related to your customer service skills. Chances are, they'll ask you questions similar to these:
1) Why are you interested in sales?
Employers want to know if you're actually passionate about sales or whether you're just looking for a paycheck. Explain what sales means to you and why you want to work in this field. Be sure to also show interest in working for their company specifically.
"I'm interested in sales because I have great interpersonal skills and I'm passionate about providing excellent customer service. I have experience working with people in previous positions, and your company is appealing since you seem to value putting clients first."
2) How would you deal with an unhappy client?
By asking this question, employers are trying to determine whether you have adequate conflict resolution skills. It's helpful to highlight an experience from the past where you successfully handled a conflict by listening and meeting a customer's needs.
"In the past, I've dealt with upset customers by carefully listening to them and then taking the necessary steps to ensure they walked away satisfied. I would first listen to their complaint. Next, I would ask them questions and determine how I could most effectively meet their needs. If I couldn't fulfill their expectations, I would seek help from management."
3) What could our sales team be doing better?
This is an opportunity to show off the research you've done on the company. You can prove to the employer that you not only care about the company, but you're also willing to go the extra mile for it.
"Based on the research I've done about your company, it's evident that you value a strong work ethic in your employees and always put your clients first. After talking with some of your current sales representatives, I think something that could be improved is the team's ability to add emotional appeal to your products."
Have you already had a job interview for a sales representative position? Tell us about it below!