Are you interviewing at T-Mobile soon? That's awesome--way to go! Competing for a job that you really want can be nerve-wracking, so prepare for the big day by practicing common job interview questions. If you sit down with a friend or family member and perfect your answers by doing mock interviews, you'll feel more confident and ready to put your best foot forward.
Chances are, you've applied to a sales associate position at T-Mobile, which means the hiring manager will ask you about your customer service experience and why you want to work there. Here are some great questions to practice:
1) Why do you want to work at T-Mobile?
They'll be looking for people who are passionate about T-Mobile and who have specific reasons for wanting to work there. This is a great opportunity to highlight the research you've done on the company.
"I want to work at T-Mobile because I'm passionate about working in an innovative, fast-paced environment with other people who value respect, integrity and loyalty. Also, you seem to promote leadership opportunities and provide top-notch customer service."
2) What is one of your weaknesses?
Employers may want to see if you're self-aware and whether you're working to become a better person. Remember to be honest, but avoid describing anything that sounds too extreme. Always remember to follow it up by explaining how you are taking actions to grow.
"I have a tendency to take the lead in group environments because of my confidence and initiative, but sometimes it can come across as dominating. I'm working to improve in this area by listening more and allowing others to step up."
3) Do you have any experience with customer service?
Even if you've never worked for a store like T-Mobile, simply explain how you've interacted with customers at other jobs. Also, explain what customer service means to you.
"I have customer service experience from lifeguarding at a country club and working at Olive Garden as a waitress. Because I'm passionate about helping others and meeting their needs, providing excellent customer service is very important to me. It means more than just putting the customer first; it means genuinely improving their lives and giving them something to smile about."
4) Explain a situation where you dealt with an angry customer.
Interviewers will want to know whether you have experience in these situations and how you handle conflict. Be sure to emphasize your ability to communicate well and solve problems.
"At Olive Garden, a customer got upset because they ordered lasagna and got ravioli. They insisted on speaking to a manager, so instead of refusing him and simply changing the order, I called over the manager and together we not only gave him a new dish, we also paid for his meal. Going above and beyond in this situation allowed the customer to walk away satisfied."
5) Why do you think you will be a good fit for the company?
Again, this is an opportunity to show off the research you've done on T-Mobile and draw attention to your interpersonal skills.
"I would be a good fit because I have experience working with people and have great interpersonal skills. In addition, I know that T-Mobile embraces inclusion and diversity while striving to create a unique environment, which is something I admire and would love to be a part of."
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