Assistant managers have a lot of responsibility, and this job requires great leadership skills. Depending on the type of business you work in, your duties will be different. You might help hire retail store salespeople or dish out orders to restaurant servers. Assistant managers have to:
Stay cool under pressure (especially when Karen asks to speak to the manager)
Handle ten things at once
Play well with others
The assistant manager typically helps the manager keep business running smoothly by taking on store management tasks. This could include supervising other employees or providing next-level customer service. A main responsibility of an assistant manager is to act as the boss when the manager is absent.
Scheduling and making sure payroll is accurate might be other duties for an assistant manager. They might also assist in the hiring process by selecting applicants and conducting interviews. Assistant managers can also step in when employees have issues with each other.
We’re looking for a dependable assistant store manager to help run our retail store and substitute for the shop manager as needed. This role is key to making sure our sales team meets its goals.
The assistant manager’s responsibilities include:
Hiring and training sales associates
Researching competitors’ products
Analyzing customer behavior
The ideal candidate will have retail management experience and a keen business mentality. You should also be organized and a great problem solver. Good communication and negotiation skills are also very useful. You’ll often serve as a go-between for managers, sales staff and handle customer complaints.
Typical duties include:
Manage our shop’s sales team to ensure our customers are being helped in a timely fashion
Sales and inventory management
Help with sales team recruiting, training and employee performance
Inspire and encourage our sales team, leading by example
Assist customers and troubleshoot issues when required
Stay up-to-date on fashion trends and advise management as needed
Assistant managers make around $13 an hour, but those with more experience can make up to $20 an hour.
As with most positions in retail, a high school diploma or GED is the only education requirement. A college degree in business management or a related field might be required if you go further up the management ladder.
As you progress in your career you can be promoted to store manager, and then district manager. And once you’ve worked in retail, you can take what you’ve learned and apply it to non-retail sales.
According to the Bureau of Labor Statistics (BLS), overall job opportunities for the retail sales industry are predicted to only rise 2% from 2016-26. The slow pace is mostly due to the increase in online sales.